Front Office Coordinator

Advanced Spine And Pain (ASAP) – Front Office Coordinator

Ultimate opportunity to join a leading minimally‑invasive pain care organisation!

Base pay range: $14.00/hr – $21.00/hr actual pay will be based on skills and experience. Discuss details with your recruiter.

ASAP is a comprehensive interventional pain practice with twelve locations across Arizona. We provide individualized patient treatment programs driven by an outcomes programme developed by our own physicians. Our team is board‑certified and non‑physician providers have extensive experience in interventional pain management. We lead the state with a full‑service behavioral health integration.

Location:

Prescott Valley, AZ
Job type:
Full‑time
Seniority level:
Entry level
FLSA status:
Non‑Exempt

Reports to:

Office Manager

Maintain a high level of customer service while ensuring the efficient, productive and professional operation of the front office. Responsibilities include patient reception, scheduling, collection of demographic and insurance information, and payment processing.

• Promptly greet and acknowledge patients; inform MA’s and providers of patient arrival via Care Cloud.
• Guide patients through completion of medical history and information forms; update and correct patient accounts; secure authorizations and referrals.
• Collect co‑payments, co‑insurances and past‑due balances.
• Explain financial requirements to patients; refer complex insurance questions to billing.
• Evaluate patient financial status and establish payment plans as authorized.
• Accurately complete and interpret insurance verification and benefits; notify stakeholders of coverage issues.
• Scan new or updated patient information (photo , insurance cards, referrals, paperwork).
• Schedule follow‑up appointments; obtain required authorizations; notify patients of referral needs.
• Maintain knowledge of accepted insurance plans.
• Communicate with patients in the lobby about delays.
• Maintain a secure and accurate cash drawer; balance daily; close batches.
• Maintain patient confidentiality.

• High School Diploma/ GED or equivalent preferred.
• Preferred:
  Graduation from an accredited Medical Assistant training program or a licensed Practical Nurse (LPN) license.

• Medical office experience preferred.
• Minimum one year of patient registration in a medical office or healthcare setting.
• Knowledge of insurance rules, medical terminology, and computer scheduling systems.
• Effective communication with physicians, patients and the public; ability to foster good relationships with internal and external customers.

• Healthcare field knowledge.
• Insurance rules, eligibility and referral requirements; ability to verify each payer’s eligibility.
• Medical terminology and HIPAA guidelines.
• EMR computer charting and documentation proficiency.
• Pain management/medical/surgical best practices.
• Medical office policies and procedures.

• Customer service skills.
• Effective communication with physicians, clinical staff and the public.
• Relationship building with internal and external customers.

• Interact effectively with management, physicians and teammates at all levels.
• Clear oral and written communication with teammates and management.
• Work effectively in a high‑stress, mentally demanding environment.
• Manage multiple projects alongside daily activities; utilise time efficiently and self‑directed.

• Normal office environment.
• Occasional travel between clinic locations.

• Good visual acuity and accurate colour vision.
• Regular sitting and standing in a normal office setting.
• Some bending and stretching required.

• Paid Time Off (PTO)
• Sick time
• 401(k) retirement plan
• Medical, dental and vision insurance
• Seven paid holidays

If you’re passionate about providing exceptional patient care and want to be part of a pioneering team in pain management, we encourage you to apply!