Program Manager

Description

Residential Program Manager (RPM)

• Department
  :
  Group Living
• Job Status
  :
  Full-time
• Reports to
  :
  Director of Residential Services
• FLSA Status
  :
  Exempt
• Positions Supervised
  :
  Direct Care Staff
• Amount of Travel
  : 25%
• Work Schedule
  :
  Weekdays business hours with on call availability, and rotating weekends

The Residential Program Manager has the responsibilities of case management and group home management functions. This position assists in the supervision of staff and clients ensuring a safe, trauma-informed environment. At Brighter Heights Arizona (BHAZ), we have established a trauma-informed and trauma-responsive culture. As a member of our team, we encourage you to embrace our organization s commitment to creating a safe environment for both clients and staff.

• Develops, maintains, supervises, and evaluates a normative program that is safe and secure in which clients can learn cognitively, behaviorally, and emotionally.
• Through interaction and observation of staff and clients, provides supervisions, role modeling, teaching, instruction, and support working directly with staff and clients.
• Recommends and supports staff with creative, helpful tools for client’s management and program improvements.
• Assures that schedules are followed and activities are conducted consistently.
• Directs procedures to staff in times of crisis.
• Responsible in assisting the hiring process with Human Resources (HR) for facility staff.
• Ensures staff are current with all training and certifications needed for their position.
• Documents general and specific performance of all Group Living Staff pertaining to the group home.
• Provides additional review of paperwork that is generated to ensure documentation is complete, accurate, timely, and communicated to all vital departments.
• Reviews and handles all clients’ grievances pertaining to their assigned facility.
• Reviews, presents, records, and routes clients request to the Case Manager regarding privileges, rights, and treatment revisions.
• Ensures that the monthly recreation calendar for clients is posted in a conspicuous area for all to see.
• Responsible for communication with client’s teams to ensure timely updates are conducted regarding the client’s progress or regress.
• Generates purchase orders for facility and facility supply needs.

• Orientate the clients to BHAZ expectations and complete intake packet.
• Contact with teams within 24 hours of client intake.
• Update client info in database on intake and throughout client’s stay at BHAZ.
• Keep accurate documentation of Agency/Family interactions and maintain in chart and in database. (Including satisfaction surveys).
• Provide and/or arrange transportation to current clients for court, home passes, etc., as needed.
• Schedule needed physicals, TBs, dental, and medical appointments, as needed and communicate with team as well as coordinating transportation.
• Appear in court as needed, telephonic or in person.
• Act as a liaison for BHAZ and outside agencies
• Assist Marketing/Admissions Department when needed.
• Responsible for clinical charts (correct order, needed paperwork, audits of each chart, once per month and at least 2 RAC’s weekly, RAC updates and following up on outstanding items, etc.).
• Schedule, coordinate and facilitate in AFT meetings and facilitate clients staffing (service plans, signature pages, and notes).
• Compile 30-day reports for each client and review for accuracy and completeness.
• Send information as requested by current team members in accordance with ROI.
• Assist clients in preparing for discharge in conjunction with agency guidelines.
• Check voicemail and emails daily and follow up within one business day.
• Notify teams of incidents during normal business hours.
• Obtain written guardian consent for out of county trips, haircuts, piercings, etc.
• Communicate discharges externally with teams and internally with finance, psychiatrist, admissions, directors’ teams and RN.
• Participate in required meetings and trainings including GENOPS.
• Ensures all authorizations are completed, current and in file as well as communicated to appropriate departments.
• Any other duties assigned by the supervisor.
• Adheres to Brighter Heights AZ…