Community Engagement Specialist; Statewide

Overview

We are seeking a passionate and dynamic Community Engagement Specialist (CES) to join our statewide consumer education and engagement team. A CES works as a lead in designated service delivery areas and on a statewide basis to increase the awareness of the services offered by CCR&R, increase the supply of high-quality child care, increase consumer knowledge and understanding of child care, and provide community education and engagement services.

The ideal candidate will be responsible for implementing and tracking strategies and performance measures to engage and educate consumers of child care and community members by fostering strong relationships and promoting the program’s initiatives and services. This role requires excellent communication skills, creativity, and a deep understanding of community characteristics. Must be bilingual in English & Spanish. Willing to travel throughout AZ.

Have transportation and a Clean driving record. Please initial to confirm understanding on this statement.

• Consumer Engagement and
  
  Education:
  
  Provide Consumers statewide with thorough and unbiased information regarding the full range of available Child Care services, including faith based and community-based providers. This information will encompass Child Care offered during non-traditional hours and emergency situations.
• Community Outreach:
  Coordinate, implement, and plan daily/weekly/monthly outreach activities that align with the strategies outlines in the Statewide Plan for Consumer Education to connect with diverse community groups and stakeholders to raise awareness about the CCR&R program and services statewide.
• Relationship Building:
  Establish and maintain strong relationships with community members, early educators, leaders, and organizations to increase awareness and understanding of high-quality child care, including fostering effective partnerships and collaboration with various Early Care and Education Statewide and Community Stakeholders across Arizona.
• Community-Based Education and Support:
  Collaborate with communities throughout the State, including Tribal and military communities, to promote awareness and understanding of high-quality Child Care that is Culturally Relevant and Linguistically Appropriate and to connect Consumers to services.
• Event Planning:
  Attend, coordinate, and participate in community events, workshops, and meetings to promote awareness and engagement of CCR&R services and promote high-quality child care in Arizona.
• Communication:
  Create and distribute engaging content through various channels, including social media, newsletters, and community forums.
• Feedback and Continuous Quality Improvement:
  Utilize consumer evaluation and information systems for gathering feedback from the community to inform program development and improvements, and evaluate performance and services offered on an individual and program basis.
• Data Collection:
  Collect and enter all engagement, education, and outreach data into Salesforce to document and track all community outreach, networking, contacts made, materials delivered, as well as generate data and reports for individual and program performance.
• Reporting:
  Track and report on all community engagement activities, outcomes, and feedback to program management and/or program funder. Create, complete, present, and submit reports as assigned.
• Advocacy:
  Serve as a representative of the company and program at community events and meetings, advocating for the programs services and the organizations mission and values.
• Child Care Provider Education and Support:
  Collaborate with Arizona Department of Economic Security (ADES) to facilitate access to training, education, resources and support that enables Child Care Providers to deliver high-quality care and continuously improve their practices.
• Social Media:
  Collaborate with program leadership and ADES to provide ideas, photos, and support for social media content including Child Care Provider success stories, events, and other relevant content.
• Marketing:
  Create marketing materials for dissemination and utilization with established strategic partnerships and community-based education. All materials must be pre-approved by program leadership and/or funder.
• Technology and Software:
  Utilize technology and program-specific software to analyze and track performance, program activities, and operations, obtain professional development, and monitor costs.
• Other duties as assigned:
  Complete other duties as assigned by the CCR&R Senior and/or Assistant Program Directors, Program Supervisors, Vice Presidents, and/or CEO/President.

Education and Background:

• Minimum of a High School Diploma or GED required. Bachelors degree in Communications, Public Relations, Early Childhood Education, Marketing, Social Work, or a related field from an accredited institution, strongly preferred.
• 2+ years of experience in community engagement, outreach, or a similar role, strongly preferred.
• Work or volunteer experience in…