Customer Service Representative

Ready, set, go! Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Customer Service Representative II supporting a trusted public assistance agency dedicated to helping residents of Arizona access essential social service programs.

This job may be an outstanding fit if you have:

• Location:
  
  3262 Bob Dr. STE 1, Prescott Valley, Arizona 86314
• Pay Rate: $16/hour
• Shift: Monday to Friday, 8:00 AM to 5:00 PM
• Employment Type:
  
  11-month contract
• Work Setup:
  Onsite, office environment

• Confers with customers by phone or in person to provide program information, process orders, cancel accounts, or handle complaints.
• Delivers services including licenses, registrations, titles, permits, and guidance on program eligibility.
• Verifies appropriate changes have been made to resolve customer concerns.
• Keeps accurate records of customer interactions, inquiries, complaints, and actions taken.
• Resolves service or billing issues such as exchanges, refunds, or bill adjustments.
• Completes contract forms, processes address changes, and prepares service discontinuance orders using computers.
• Refers unresolved issues to appropriate departments for follow-up.
• Determines charges for requested services, collects deposits or payments, and arranges for billing.
• Contacts customers to respond to inquiries or notify them of claim investigation results or adjustments.

• Excellent communication and customer service skills.
• High school diploma or GED.
• Experience in customer service, call center, or administrative environments preferred.
• Ability to research and analyze policies to solve customer issues.
• Basic math and computer proficiency.
• Strong attention to detail and discretion with confidential information.

• Able to sit, stand, and engage with customers throughout the shift.
• Comfortable working in a fast-paced office environment.

• Weekly pay and direct deposit.
• Access to steady opportunities with reputable organizations.
• Potential for long-term, full-time career growth.

What happens next:
Once you apply, a Kelly recruiter will review your qualifications and reach out if your background aligns with this opportunity. Even if this role isn’t the right fit, joining Kelly’s talent network keeps you connected to future roles that match your skills.

Helping you discover what’s next in your career is what we’re all about—so let’s get to work. Apply to be a Customer Service Representative II today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.