Ambassador - Part-time

Overview

TITLE: Ambassador

REPORTS TO: Amenity & Engagement Manager

LOCATION: Jasper – Prescott Valley, AZ

Summary: Ambassadors for the J Club will actively support community values and visions and philosophies, while demonstrating a style of support and organization that allows residents needs to be met with high level of satisfaction. Ambassadors will provide a warm, welcoming, professional approach while utilizing their experience, skills, and exceptional communication abilities with all Jasper stakeholders. Ambassadors will monitor use of private resident facilities, adjacent grounds and J Club activities during specified times.

• Serve as “first responder” and “gate keeper” for the amenities and team, answering questions, providing assistance and responding to needs quickly and accurately.
• In a community engaging fashion, promote and inform residents of current and upcoming clubs, classes, programs, events; assist with registration as appropriate.
• Handle customer service needs with a friendly and caring – yet assertive – demeanor, following community standards and facility guidelines; must be comfortable approaching residents who may not be following policies; capable of handling escalated situations.
• Check in fitness class clients; operate a point of sale while providing exceptional customer service.
• Showcase amenities and programs to visitors through tours.
• Monitor interior and exterior spaces, including facility grounds, pool and adjacent areas, regularly throughout the day with a specific focus on the pool during (high traffic) season.
• Assist with events, programs and activities as requested.
• Assist with administrative functions, including but not limited to updating community bulletin boards; event calendars; hard copy materials; displays; data entry and database systems; inventory and ordering; printing reports, etc.
• Serve as primary point of contact for individuals and groups renting or otherwise utilizing amenities for specific functions. Explain rules; provide information; ensure area is properly set for the event; assist with clean-up as necessary; inspect area post event to ensure renter’s compliance with policy.
• Perform daily cleaning tasks; clean bathrooms; sanitize fitness equipment; wipe down windows; dust and sanitize counters; tidy exterior amenity areas as necessary.
• Tidy and reset amenity furniture as needed throughout the day to maintain a clean and neat appearance.
• Must be able to lift at least 30 pounds, stay on feet for long periods of time, physically able to complete execution of duties.

• Education or experience in customer service, recreation programming, recreation facilities oversight or similar background
• Passion for people and ability to engage in authentic, meaningful ways
• Collaborative; predisposed to partnership and teamwork
• Personable, tactful and diplomatic
• Ability to handle tense interactions with poise; predisposition to problem-solving
• Flexibility and adaptability
• Ability to work in a team environment and on multiple projects simultaneously.

• Instill a sense of fun and enthusiasm into everything we do.
• Encourage a dynamic collaboration between internal and external stakeholders.
• Exercise tact, diplomacy and fair-mindedness in all interactions while providing exceptional customer service.
• Reflect a work style based on inclusiveness, mutual respect, consensus-building and responsiveness to changing needs and opportunities.
• Embrace the vision, goals and aspirations of Cohere

Part-time

Pay: $18.25 per hour; up to 29 hours per week

• Sick Paid Time Off

We reserve the right to close the posting when a sufficient number of qualified applicants have been received.