Test Federal

Position Title: Enterprise Service Desk Specialist – Senior
Location: Quantico, VA (Onsite)
Clearance Requirements: Active Secret Clearance (or ability to obtain)
Position Status: Contract
Pay Rate: $30/hr - $32/hr on W2

We are seeking a highly skilled Enterprise Service Desk Specialist (Senior) to support IT operations in a fast-paced, mission‑critical environment. In this role, you will serve as a frontline technical support expert, resolving end‑user issues, executing scripts, managing tickets, and providing exceptional customer service. You will troubleshoot and escalation complex incidents, ensure adherence to service level agreements (SLAs), and contribute to the overall efficiency and reliability of IT services.

This is an excellent opportunity for professionals who excel in IT support, incident management, and remote troubleshooting and who are looking to grow within enterprise‑level environments.

• Deliver Tier I/II support through phone, ticketing system, and remote access tools
• Execute scripts and follow standard operating procedures to resolve technical issues
• Diagnose, troubleshoot, and escale hardware, software, and network incidents
• Open, update, and close service tickets with clear documentation
• Correlate events and incidents for proactive IT service management
• Ensure compliance with SLAs and service delivery best practices
• Collaborate with cross‑functional IT teams to support enterprise users
• Maintain high levels of customer satisfaction and professionalism

• 2+ years of experience using an IT ticketing system (Service Now, Remedy, etc.)
• 1+ year of experience with remote desktop takeover tools
• Proven experience in an IT customer service or service desk environment
• Strong troubleshooting skills across Windows OS, hardware, and basic networking
• Experience meeting service level goals and performance targets
• Must hold a process‑based certification (ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc.)
• Must possess MTA:
  Windows Operating System certification (or equivalent)
• Excellent verbal and written communication skills
• Ability to thrive in an onsite, team‑oriented environment

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.