PBM Account Manager​/Technician

Job Title: PBM Account Manager / Technician

Location: Hybrid (Alabama)

Employment Type: Full-Time

Department: Client Services / Account Management

Join Our Mission-Driven Team!

We’re an innovative, mission-driven healthcare company transforming how patients access and experience care. We’re seeking a dynamic, highly organized PBM Account Manager to oversee key client relationships and ensure the success of healthcare service programs. This role is perfect for someone with strong multitasking abilities, collaborative spirit, and a background in healthcare operations or pharmacy industry.

This is a unique opportunity to make a direct impact in patients’ lives.

• Serve as the primary point of contact for assigned accounts, ensuring exceptional client satisfaction
• Coordinate cross-functional teams (clinical, pharmacy, patient support) to deliver high-quality services
• Manage timelines and outcomes across multiple projects or programs
• Identify client needs and proactively offer solutions that align with business goals
• Troubleshoot issues, resolve client concerns, and escalate when necessary
• Use creative problem-solving and critical thinking to address challenges and improve workflows
• Prepare and present reports, program updates, and performance summaries to clients and internal stakeholders
• Serve as a compassionate point of contact for patients throughout their care journey
• Support patients in accessing their prescribed medications, coordinating with pharmacies, and providers to include data entry and production of prescriptions
• Accurately document all patient interactions in real-time within internal systems

• Proven experience in account management, healthcare operations, or program management
• Exceptional organizational and multitasking skills
  —able to manage multiple priorities in a fast-paced environment
• Strong collaboration and communication skills to work effectively across departments
• Analytical and creative thinker with a proactive mindset
• Comfortable working with data, systems, and client-facing presentations
• Excellent communication, empathy, and problem-solving skills
• Familiarity with healthcare terminology, HIPAA, and patient confidentiality
• Tech-savvy and comfortable working in digital systems and virtual communication platforms

• Nationally Certified Pharmacy Technician (CPhT) or equivalent pharmacy experience is a plus
• Familiarity with healthcare regulations (HIPAA), insurance processes, and patient access challenges
• Experience working in a specialty pharmacy, PBM, or patient support program
• Knowledge of insurance benefits, formulary restrictions, and access challenges

Demonstrated leadership or team management experience

• Mission-Driven Culture – Make an impact in healthcare innovation and patient advocacy
• Collaborative Team Environment – Work with passionate, forward-thinking professionals
• Innovative Environment – Be part of a company redefining healthcare access and delivery
• Supportive Culture – We value empathy, inclusion, and teamwork
• Growth Opportunities – Career advancement and professional development encouraged
• Comprehensive Benefits – Competitive salary, health insurance, PTO, and more

• If you're passionate about healthcare innovation, thrive on managing relationships, driven to make a difference in patients' lives, while solving complex challenges and meet the qualifications above, we’d love to connect with you. Help us build a more patient-centered future in healthcare—
  from wherever you are.