Treatment Coordinator - Inside Sales

Overview

Trulove Orthodontics is seeking a Treatment Coordinator to serve as the primary point of contact for potential customers. This role focuses on customer development, ensuring excellent customer service to promote business retention and providing a wealth of knowledge on treatment plans and best practices.

In addition to your hourly rate, we offer a competitive benefits package that includes monthly bonus opportunities, medical, Rx, dental, and vision coverage, a retirement plan (401‑k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options.

• Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.
• Solicit referrals from patients post‑treatment while at the same time tracking satisfaction with work provided.
• Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.
• Communicate to office management if schedules are not filled for consults.
• Presenting treatment plans and giving estimates of treatment costs in an effective manner.
• Educating and discussing the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient.
• Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
• Promoting and upholding the values of Orthodontic Partners in all aspects of the job.
• Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner.
• Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
• Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment.
• Drive results and strive to consistently achieve results and goals set forth by management.
• Other duties as required.

• Being Resilient ‑ Rebounding from setbacks and adversity when facing difficult situations.
• Situational Adaptability ‑ Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Communicating Effectively ‑ Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus ‑ Building strong customer relationships and delivering customer‑centric solutions.
• Drives Results ‑ Consistently achieving results, even under tough circumstances.
• Instills Trust ‑ Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Interpersonal Savvy ‑ Relating openly and comfortably with diverse groups of people.
• Persuading ‑ Using compelling arguments to gain the support and commitment of others.

• High level knowledge of Orthodontics and associated treatment planning.
• Action‑oriented and taking initiative, being adaptive and flexible in a changing environment.
• Understand and can effectively communicate techniques utilized in the Orthodontic field.
• Have a detailed knowledge of dental insurances, service limits, and financing options.
• Customer service or sales experience, along with dental knowledge preferred.
• Have excellent written and oral communication skills.
• Compassion and high level of service for our patients, parents, and staff.
• Integrity, always doing the right thing.
• Dependable, reliable to be at work when scheduled.
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
• Professional manner and appearance at all times.
• Telephone skills:
  Proper telephone etiquette and information gathering skills.

• High School Diploma, GED or equivalent Required
• 1‑3 Years Relative Experience

As set forth in Trulove Orthodontics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.