Care Coordinator

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About Us:

Empower Me Wellness is a tech-enabled, multi-service healthcare organization on a mission to improve the lives of seniors. We enrich senior living communities nationwide through fully integrated on‑site therapy, pharmacy services, primary care and more. With a team of more than 3,000 clinicians and professionals, we focus on improving wellness and driving positive outcomes from a place of deep compassion and expertise.

As the Care Coordinator, you will work closely with the Area Director of Operations and be responsible for providing administrative and care delivery support in communities. Your duties include optimizing therapist schedules, supporting intakes, and ensuring completion of 360 touchpoints for consistent and comprehensive interaction with residents, families, and staff. The ideal candidate is highly organized, detail‑oriented, and adept at multitasking to support overall operational effectiveness and quality of care.

• Support Clinic Directors to drive completion of intake process for new residents, including gathering documentation and obtaining consent from residents or Power of Attorney.
• Submit orders to physicians, faxing or emailing to Primary Care Providers when therapy is indicated on screening.
• Ensure completion of evaluations.
• Assist with obtaining signed therapy documents from physicians.

• Review hours reports and coordinate therapists’ weekly schedules to optimize efficiency.
• Support new team members on Day 1 with equipment setup and training.
• Support daily clinic operations, scheduling, documentation, and follow-up needs.

• Assist in identifying therapy needs and 360 participation via falls reports, new move‑ins, screening tracker, DC from therapy, etc.; communicate needs to Clinic Director or ADO to begin screening.
• Maintain weekly on‑site presence to build relationships with team members, residents, and community partners.
• Serve as point of contact for residents, families, and therapy teams, ensuring smooth coordination of care.
• Anticipate and resolve issues impacting the resident experience, escalating concerns when needed.
• Contribute to a positive resident experience by staying engaged and responsive to community needs.

• Review operational reports and act on closing gaps.
• Send weekly therapy and 360 census spreadsheets to Executive Director, Director of Wellness, Clinic Director and ADO.
• Follow up with therapists weekly to ensure completion of documents due as outlined in documentation due dates report.
• Follow up on outstanding items in the Missing Documents Report and send to the records management team.
• Track individual therapist weekly closeouts via Labor Log Report and Weekly Closeout (Hotlist).

• Serve as interim clinic director to cover PTO or openings by attending stand‑up meetings, touring community, and explaining Empower Me services to current/prospective residents.

• Coordinate with ADO to order supplies as requested and assist in completion of Agency‑required tasks.
• Comply with HIPAA and PHI guidelines and protect confidentiality.
• Communicate professionally and maintain good relationships with physicians, care staff, and interdisciplinary teams; demonstrate flexibility to meet patient/community needs.

• Certification in healthcare, business administration, or related field; two years of relevant experience in a senior living setting preferred.
• Proven experience in administrative and operational roles, including schedule management, correspondence, and records maintenance.
• Experience in a customer‑facing role with a focus on providing exceptional service to residents and families.
• Solid understanding of wellness offerings (Physical, Occupational, and Speech Therapy for seniors) and general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care.
• Exceptional communication and interpersonal skills; passion for working with older adults.
• Ability to work well with others…