Auto Care Center Coach

Overview

Position Summary

What you'll do... Drives sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise ensuring effective merchandise presentation accurate and competitive pricing and proper signing and in‑stock and inventory levels budgeting and forecasting sales assessing economic trends and community needs and ensuring that sales and profit goals are achieved and implementing plans to correct any deficiencies.

Provides customer service and assistance by acknowledging the customer identifying customer needs assisting with purchasing decisions locating merchandise resolving customer issues and concerns promoting products and services while maintaining a safe shopping environment creating and processing customer requests and service orders in accordance with company policies and procedures explaining Auto Care Center and automotive products and services ensuring technicians are trained and certified on service related procedures and staging customer vehicles and assisting with work flow as necessary.

Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise removing damaged or out‑of‑date goods setting up cleaning and organizing product displays signing and pricing merchandise securing fragile and high‑shrink merchandise maintaining equipment in accordance with company guidelines handling customer and merchandise claims and returns zoning the area ordering arranging and organizing merchandise, supplies and monitoring the Auto Care Center and automotive area for environmental disposal (for example batteries tires oil and OSHA compliance) and ensuring customer safety and satisfaction.

• Coordinate, complete, and oversee job‑related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and promoting continuous learning.
• Provide supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensure compliance with company policies and procedures and support the company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respect the Individual:
  Build high‑performing teams, embrace differences, create a workplace where associates feel seen, supported and connected through a culture of belonging, and create opportunities for all associates to thrive and perform.
• Respect the Individual:
  Work collaboratively, build trusting relationships, communicate with impact, energy and positivity to motivate and influence.
• Respect the Individual:
  Attract and retain talent, empower and develop talent, and recognize contributions and accomplishments.
• Act with Integrity:
  Maintain the highest standards of integrity and ethics, model Walmart values, and hold oneself and others accountable.
• Act with Integrity:
  Demonstrate responsible governance and support Walmart’s goals of benefiting associates, customers, members, and communities.
• Serve Our Customers and Members:
  Deliver results while putting the customer first and apply EDLP/EDLC business models to plans.
• Serve Our Customers and Members:
  Make decisions based on data insights, balancing short and long‑term priorities and considering customers, associates, shareholders, suppliers, and communities.
• Strive for Excellence:
  Display curiosity, take calculated risks, and encourage learning from mistakes; drive continuous improvements and adopt new technologies and skills.
• Strive for Excellence:
  Support change and help others adapt through learning and development.

• 2 years experience in automotive service or service industry field.
• 1 year of…