Treatment Coordinator

Overview

Treatment Coordinator - Oral Surgery/Dental (on-site position, not remote or hybrid)

Location:

Powell, OH

We are an elite oral surgery practice committed to exceptional patient care and first-class service to referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

The role of the Treatment Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

• The Treatment Coordinator will greet patients, answer phones, schedule appointments, provide cost estimates, and collect patient financial responsibility.
• Manage the doctors’ schedules and communications with patients and referring offices.
• Provide concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Update and maintain patient insurance information.
• Maintain doctor schedule to ensure efficient use of the doctor’s time.
• Partner with the clinical team to ensure an excellent patient experience.
• Adhere to deadlines and prioritize work against the patient schedule.
• Collect payments from patients in an effective and professional manner.
• Understand doctor treatment recommendations and develop treatment plans from diagnosis.
• Effectively communicate treatment options and associated costs to the patient.
• Maintain confidentiality of all information in accordance with HIPAA.
• Perform other related duties as assigned.

• High school diploma or equivalent required.
• One year of customer service experience required.
• Medical or dental experience preferred.

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.
• Leadership and problem-solving skills.
• Effective communication skills.
• Ability to work cross functionally with other team members.

• Medical (including Virtual Care), Dental, and Vision Coverage
• Employee Assistance Program (EAP)
• Uniforms/Scrubs provided

• Competitive pay, Bonus potential, and annual merit reviews
• 401(k) Plan w/Company Match
• Health Savings Account (HSA) with HDHP health plans

• Basic and Supplemental Life Insurance
• Spouse and Child Life Insurance

• Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
• Long and Short Term Disability Plans