Medical Assistant-Behavioral Health; Temporary

Medical Assistant - Behavioral Health (Temporary)

Join to apply for the Medical Assistant-Behavioral Health (Temporary) role at Neighborhood Healthcare
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Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision – a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non‑profit 501(c)(3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits each year from more than 96,000 people. Our mission is to improve health and happiness for all, regardless of circumstance. We’ve been doing this since 1969, and our employees make this mission a reality. Our team focuses on compassion, integrity, professionalism, collaboration, and going above and beyond.

If that sounds like an organization you want to be a part of, we would love to have you.

The Medical Assistant will schedule and coordinate patient and follow‑up care for patients in the Medication Assisted Treatment (MAT), Telepsychiatry, and Social Determinants of Health (SDoH) programs. This role also obtains required authorization and eligibility information for patients referred to behavioral health programs.

• Secures and communicates patient referrals and authorizations to providers
• Schedules and communicates appointment information to patients and/or families
• Follows up with patients and providers to ensure appointments were kept
• Obtains and documents the consult and progress reports from providers, radiologists, and other medical professionals in patient medical records
• Provides MAT pre‑intake assessments to determine appropriate fit for the program
• Documents MAT group attendance, random urinary drug screens, and film/pill counts
• Completes SDoH assessments, referrals, and linkages and tracks information/outcomes in patient medical records
• Follows Telepsychiatry policy and procedures and coordinates on‑site patient care with tele‑psychiatry providers at other sites
• Documents all actions taken in patient medical records in accordance with current clinic, DHS, and health plan regulations/guidelines
• Discusses all aspects of the referral process as prescribed by providers with patients, including counseling the patient regarding the cost of a referral, as needed
• Communicates with patients in person, by telephone, and/or by mail
• Acts as liaison between patient, clinic/providers, specialty care providers, health plans/funding sources, and community resources
• Attends staff and other required meetings and trainings
• Verifies insurance eligibilities, submits treatment authorizations, and provides coverage for front office staff, as needed
• Participates in quality improvement activities
• Documents all care coordination, services, and/or patient education in medical records
• Initiates and processes incident reports according to documentation guidelines
• Prioritizes activities according to intensity, need, and required follow‑up
• Provides accurate and timely reports to supervisor and site staff, as needed
• Responds promptly and with caring actions to patients and employees
• Maintains professional working relationships with all levels of staff, clients, and the public
• Cooperates in accomplishing department goals and objectives

• High school diploma or GED required
• Valid Medical Certificate from an accredited program required
• Valid BLS certifications required upon hire

• Familiarity with medical procedures and terminology
• Proficiency with electronic health records system experience preferred
• Intermediate computer and data entry skills
• Must use sound judgment to anticipate needs of patients and providers
• Flexibility with changing priorities and time‑sensitive deadlines
• Use emotional and cultural intelligence to provide appropriate communication and patient care
• Exemplify compassion to patients and team members
• Bilingual English/Spanish, English/Farsi, or English/Arabic preferred –…