Practice Coordinator

Job Description

Life Stance Health strives to help individuals, families, and communities with their mental health needs. Everywhere. Every day. We make it happen with the best team in mental healthcare.

Thank you for exploring a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Compensation
: 20.25 - 21.25/hour

Location
: 15611 Pomerado Rd. Suite 535, Poway, CA 92064

• Operational Excellence:
  Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote Life Stance culture, engagement, and connection.
• Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
• General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

• Patient Support:
  Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-Escalation Processes.
• Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
• Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquiries, etc.
• Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.

• Clinician Support:
  Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Support clinician schedules by auditing for appointment accuracy.
• Maintain a pleasant, secure, and motivational working environment in the Practice.

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using computer software applications (Microsoft Office & EMRs).
• Comfortable handling sensitive and confidential information (HIPAA).

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Life Stance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. Life Stance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Life Stance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.

Benefits:
As a full-time employee of Life Stance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.