Retail Manager

Location

Poulsbo, WA

Job Type

Full-Time

Pay Rate 24-28

About the Role

The Retail Manager is responsible for overseeing all retail operations across Crabtree Brands, including High Spirits, Choc Mo, and L'Atelier TR. This role provides leadership, direction, and operational oversight to ensure consistency, efficiency, and an exceptional customer experience across all locations.

About Crabtree Brands

Crabtree Brands is a family-owned group of businesses rooted in community, craftsmanship, and hospitality. Our retail locations are built on strong relationships with our customers and a commitment to integrity, continuous improvement, and value creation.

Our Core Values

• Do the Right Thing - I am honest, authentic, and accountable to my team and my community.

• Take Deliberate Action - I am thoughtful in my decisions and actions and actively engaged in learning and improvement.

• Make It Better - I strive to do better today than yesterday.

• Play on the Same Team - I lead with trust, respect, and collaboration.

• Create Value - I follow company processes and focus on meaningful, efficient work.

• Feed Our Community - I contribute to a culture of trust, respect, and resilience.

Why You'll Love Working Here

This is a leadership role with real influence. As Retail Manager, you'll help shape how our brands show up every day for customers and team members alike. You'll work closely with ownership and leadership, have the autonomy to improve systems and processes, and be part of a team that values trust, growth, and doing things the right way.

Key Responsibilities

• Oversee daily retail operations for High Spirits, Choc Mo, and L'Atelier TR

• Lead, mentor, and hold staff accountable for retail operations

• Ensure consistent customer service, merchandising, and brand standards across locations

• Oversee staffing, hiring, onboarding, and training for retail teams

• Monitor inventory management, pricing accuracy, and stock availability

• Collaborate with purchasing, administrative, and leadership teams

• Address escalated customer or operational issues

• Identify opportunities to improve efficiency, profitability, and customer experience

• Ensure compliance with all safety, health, and regulatory requirements

Qualifications & Requirements

• Must be 21 years of age or older

• WA Food Worker's Permit (or ability to obtain)

• Class 12 MAST Permit (or ability to obtain)

• 3+ years of retail or multi-unit management experience preferred

• Strong leadership, organizational, and communication skills

• Knowledge of liquor, specialty food, or hospitality retail preferred

• Proficiency with inventory management and point-of-sale systems

• Ability to work flexible hours, including evenings, weekends, and holidays

Benefits & Perks

• Generous employee discounts on food and merchandise at all Crabtree Brands locations, including Crabtree Kitchen + Bar, Choc Mo, L'Atelier TR, and High Spirits

• Paid time off (PTO) that increases with tenure

• Health insurance options for full-time employees