Director of Operations

Director of Operations

Who We Are

T&C is a family‑owned company that builds authentic relationships one interaction at a time through consistent commitment to heartfelt service, relating to people as people (not numbers) and by selling the freshest, highest‑quality products available. We have a deep passion for food and people and are always looking for service‑minded individuals of all backgrounds to join our community.

Who You Are

You are genuine and authentic in your interactions both with your customers and co‑workers. You thrive in a team environment, take your responsibilities seriously, and always consider the customer in your decisions. You see richness and strength in a diverse workforce and treat others with respect to create a place of belonging for all. You care about your community and the environment.

Pursuing knowledge in order to add value and grow is your idea of fun. Oh, and you love food!

WHAT WE OFFER (IN ADDITION TO BEING A FUN PLACE TO WORK)

We have a highly competitive benefits package ($7–$21 weekly medical premiums), vacation/sick time, paid holidays, premium pay rates, an Employee Assistance Program, a discount on virtually everything in our markets, 401(k) plans, profit‑sharing and a pension, scholarship program and an employee referral bonus program.

THE SMALL PRINT WE WANT YOU TO BE AWARE OF

T&C is proud to be an Equal Opportunity Employer. We value a diverse workplace and do not discriminate based on race, color, national origin, religion, caste, gender identity, sexual orientation, age, disability, or any other applicable characteristic protected by law. We invite women, people of color, LGBTQ individuals, members of ethnic minorities, foreign‑born residents, and veterans to apply. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

If your experience looks a little different from what we’ve identified and you think you can thrive in this role, we’d love to learn more about you. Research shows that women and members of other under‑represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

• Reports to Senior Director of Operations
• Responsible for developing and carrying out the vision, strategy, and standards for Market Operations, which includes the Depot
• Responsible to work with Market Directors to consistently implement best practices to achieve both service and financial goals
• Accountable for achieving market budgets, KPIs, and inventory standards, to produce both short‑term and long‑term profitability at the Market Operations level
• Creates annual action plans to be executed at Market Operations level to meet or exceed annual budget and forecast
• Manages operations projects through all stages from development to implementation
• Drives overall strategy and operational execution of company goals at all markets
• Communicates regularly with the Sr. Operations Director and Executive Group
• Keeps management abreast of new trends and current market conditions
• Creates and defines operational best practices to be executed at the markets
• Responsible for Market Directors, Operations Support Specialist & Depot Manager supervision, training, and activities
• Leads and inspires a culture of high performance and continuous improvement that values staff development and training, communication, and a commitment to excellence to meet current and future leadership requirements
• Develops guidelines and best practices to ensure all markets are always ready for business
• Ensures optimized and efficient inventory, ordering and receiving best practices are being adopted at markets and depot
• Adjusts forecast based on changes in industry and market environments
• Works with PSS to ensures market’s compliance with local/state/federal laws
• Recommends market programs to maintain and improve (Kaizen) guest satisfaction and profitability
• Identifies market resource needs/challenges and recommends actions to take
• Manages special…