LEAD Case Manager

Overview

Organization: People USA

Position: LEAD Case Manager

Location: Poughkeepsie, NY

Work Schedule: Monday through Friday 8 am to 4 pm

Pay Rate: $26.44 per hour

Job Summary: LEAD is an innovative and nation-wide model that focuses on engagement and building relationships through intensive, street-based case management. LEAD creates a low-barrier system of care designed to divert individuals with unmet behavioral health needs away from the criminal justice system and to services and supports that address their needs. LEAD exists to establish a new system of response and care for people who live with unmanaged behavioral health needs, deep experiences of complex trauma, cognitive disabilities, persistent poverty and often lifelong experiences of punishment, failure, betrayal, and marginalization—people who are not served by office-based, appointment-based, and time-limited care.

• Manage participant caseload of no more than 25:1; given LEAD participants’ complex and long-term needs by assessing their individual needs and problem solving with participant.
• Provide case management within the community (street-based) to meet the client where they are at physically and figuratively.
• Help participants identify wanted and needed services.
• Complete service plans with all participants and update regularly.
• Connect participants to all available resources and help them schedule appointments as needed.
• Transport participants to services and provide support at those service appointments via agency vehicle.
• Attend all Operations Working Group (OWG) meetings and all other community-based and staff meetings assigned by supervisor or delegate and provide updates regarding caseload participants and advocate for participants’ additional needs.
• Must develop and maintain positive, collaborative relationships with all LEAD partners and other service providers, law enforcement, and LEAD participants demonstrating ability to provide street-based outreach and engagement with a complex population.
• Willing and able to engage in the policies and procedures related to managing crisis situations in the community as outlined by the Dutchess County Department of Behavioral and Community Health and the LEAD Project Manager. (May include but not limited to contacting Helpline, Mobile crisis team, the police, and/or utilizing the Dutchess County Stabilization Center).
• Attend City of Poughkeepsie Court to facilitate diversion referrals and meet with participants in attendance.
• To perform duties assigned by supervisor or delegate, otherwise not listed above.

• Bachelor’s degree in human services or related field
• Minimum of two years of experience working with individuals with complex needs, including substance use disorder, mental health concerns, homelessness and trauma, including working with individuals who are actively using.
• Familiarity with and ability to support harm reduction strategies.
• Ability to build relationships with individuals that can be difficult to engage.
• Ability to comfortably work on a team and in collaboration with law enforcement.
• Ability to manage a caseload up to 25 individuals and triage multiple needs.
• Experience doing street outreach and working with the unhoused population.
• Focus on person-centered and trauma-informed care.
• Excellent time management and problem-solving skills.
• Experience with crisis de-escalation.
• Driver’s license and ability to be insured, as well as passing background checks and clearances

Reports to: Site Director - Dutchess County Stabilization Center