Housing Coordinator

Position Description

Housing Coordinator staff will support daily operations at the assigned location. They provide peer support to housing participants, instill hope, support wellness, and demonstrate recovery. Staff model trauma‑informed techniques, help guests set goals, and engage in community events. This peer role is performed by individuals with lived experience with mental health or substance use challenges, implementing PEOPLe, USA’s Supportive Housing programs (MRT, OMH, HUD).

• Provides screenings to potential program participants identified through the local county’s Single Point of Access process.
• Educates potential program participants on who PEOPLe, USA is, its mission and core values, and how the Supported Housing program operates.
• Provides additional information on OMH, MRT, or HUD Supportive Housing guidelines and general housing matters.
• Assists accepted program participants with budgeting, including rental costs, utilities, program subsidies, personal finances, and other related personnel costs.
• Explores housing rental options with participants that suit their financial, environmental, and personal needs.
• Assists participants in completing rental applications.
• Assists participants in understanding all leasing contract components.
• Assists participants in managing the moving process.
• Assists participants in furnishing rentals.
• Helps participants continuously budget their money sensibly to maintain their housing and other basic needs.
• Regularly verifies participants’ income and budgeted costs to ensure that rental subsidies are up‑to‑date and accurate.
• Maintains regular meaningful contact with participants (amount determined by participants), with no less than one face‑to‑face and two additional indirect contacts per month.
• Educates participants on useful health & wellness topics, including Peer/Self‑Help resources, Recovery from Mental Health Challenges, Wellness & Whole Health, Community Resources, Trauma & Healing, Wellness Planning & Prevention, and Natural Supports.
• Helps participants identify barriers to their recovery journeys or personal wellness, including issues related to access, quality of care, people’s rights, lack of basic needs, and stigma & discrimination.
• Advocates with participants side‑by‑side to overcome identified barriers, ensuring their voices are heard and decisions are respected.
• Builds peer‑to‑peer connections based on mutuality, empathy, and hope for recovery.
• Provides peer support, sharing stories, personal feelings, information, and strategies for living well.
• Coaches clients to identify & accomplish whole health goals related to the Eight Dimensions of Wellness.
• Directly connects people to the services and supports they need through direct bridging/linking, not merely referrals.
• Develops and maintains positive working relationships with other provider agencies and local housing providers (landlords).
• Documents all meaningful interactions in electronic records software and retains hard copies in participants’ files.
• Regularly attends SPOA meetings, HUD Continuum of Care meetings, and other related meetings.
• Consistently supports PEOPLe, USA’s mission to instill hope, empowerment, and self‑determination in people living with mental illness.
• Aligns all behaviors with core values that promote trauma‑informed care, customer engagement, mutuality & empathy, and a philosophical commitment that everyone can recover.
• Documents time in Paycor effectively. Staff cannot work over their allocated hours without Director approval.
• Staff assigned to work with individuals transitioning out of Rockland Psychiatric Center provide more intensive case management services, including weekly home visits.

• Technical Capacity
• Communication
• Thoroughness
• Customer/Client Focus
• Collaboration/Teamwork Skills
• Interpersonal Skills
• Computer Skills
• Organization & Time Management
• Mediation
• Resiliency & Flexibility
• Responsiveness & Calmness
• Ethical Conduct
• Results Driven

This position has no supervisory responsibilities.

The job operates mostly in community settings, including each program participant’s housing and a peer‑run non‑clinical…