Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 2242)

Join to apply for the Full Time Assistant Store Manager (Store 2242) role at Game Stop

At Game Stop we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences by constantly pushing the boundaries of what’s possible.

• Provide best‑in‑class guest service: greet guests promptly, respond to questions quickly and courteously, assist guests with gaming needs, inform about promotions, and recommend additional items.
• Support the total shopping environment, visual and operational aspects, sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately on the Point‑of‑Sale system, ensuring correct changes, receipt provision, and top‑notch service.
• Handle phone calls promptly and professionally, escalating issues to the Store Manager when appropriate.
• Promote Game Stop’s guest benefits, including new title reservations, trade‑in, and Pro Rewards programs.
• Assist the Store Manager in setting service expectations and training associates on policies, procedures, and practices.
• Observe associate performance, provide feedback, and address unsatisfactory performance per store guidelines.
• Record directed recognition and performance feedback in Workday/HR system.
• Ensure associates complete onboarding, job training, and compliance training before opening or closing shifts.
• Coordinate scheduling to meet staffing guidelines, breaks, and meals.
• Approve payroll entries, paid time off, and verify accurate compensation.
• Maintain all store areas, including restrooms, clean, organized, and merchandise‑aligned per company standards.
• Fulfill and ship Omni‑Channel orders daily.
• Protect assets through inventory control, loss prevention, and daily bank deposits.
• Support the team in exceeding sales, profit, and shrink goals while completing administrative duties.
• Perform inventory counts, stock/restock fixtures, and keep merchandise organized and alphabetized.
• Reconcile daily transactions and ensure accurate closeout paperwork and bank deposits.
• Verify shipments, record discrepancies, and communicate issues to management.
• Process defectives/recalls and stock pulls accurately.
• Maintain safety awareness, address hazards, and report injuries promptly.
• Keep store records/files neat and organized.
• Supervise and delegate tasks to associates in the Store Manager’s absence.
• Adhere to all game
  
  Stop policies, including the Associate Handbook and Code of Standards.
• Follow all opening and closing procedures.

• Proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outgoing, welcoming personality with strong people skills.
• Provide genuine individualized assistance to every guest.
• Clear verbal and written communication; bilingual English/Spanish skills preferred.
• Achieve objectives in a fast‑paced, rapidly changing environment.
• Work independently and within a team, completing tasks in a timely manner.
• Meet performance expectations: attendance, appearance, safety, respectful workplace.
• Operate POS computer system.
• Basic mathematics and alphabetizing skills.
• Complete required paperwork properly.
• Execute financial tasks per company policy.
• Work a flexible schedule, including extended hours, nights, weekends, and some holidays. Minimum of 3 days/week availability.
• Create and maintain a calm environment; be creative problem‑solver.
• Reliable, trustworthy, using good judgment.
• Can work alone; stand and move throughout the store for up to…