Technical Support Engineer

• Investigate client-reported issues and technical questions using tools such as dump reading, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions.
• Collaborate with global teams and interface directly with clients to drive issues to resolution.
• Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues.
• Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability.
• Continuously develop technical expertise in your assigned specific area of the z/OS system, staying current with new product releases, tools, and procedures to support evolving client needs.

Are you someone who enjoys solving puzzles, debugging complex systems, and diving deep into how things work? Do you thrive in high-stakes environments where your analytical skills and curiosity make a real impact? We’re looking for a z/OS Systems Support Engineer to join our global technical support team. You’ll work with IBM’s enterprise clients to resolve complex issues in IBM z/OS environments, collaborating with development teams and growing into a subject matter expert by developing deep expertise in one or more technical areas within the z/OS operating system.

This is a deep technical support role —not a help desk or coding-heavy position — where your ability to think methodically, communicate clearly, and solve problems under pressure will be key.

High School Diploma/GED

Bachelor's Degree

• Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low level.
• Experience with at least one programming language (e.g., C, C++, Python, or Java).
• Excellent English communication skills (written and verbal).
• Ability to work independently and collaboratively in high-pressure situations.
• Willingness to work across time zones and participate in global team collaboration.
• Experience with z/OS or other mainframe environments.
• Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture).
• Exposure to dump analysis, SVC debugging, or low-level system troubleshooting.

• Background in tutoring, teaching assistant roles, or mentoring.
• Degree or strong interest in mathematics, logic, or scientific reasoning.
• Demonstrated service mindset and ability to explain complex issues clearly.
• Bachelor’s degree (or equivalent experience) in Computer Science, Engineering, Mathematics, or a related field.

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers…