Network Support Engineer

** Introduction*
* The IBM Infrastructure Network operations team is looking for a Network support personal, to provide, configure and maintain Network environments for internal IBM development and test teams. The goal of the Network Operations support services team is to provide the framework that allows our global community of developers, testers, and partners to accomplish their objectives through the use of a secure and dynamic network environment.

** Your role and responsibilities*
* This team does network operating system install, customize and maintain support of network hardware, software and operational procedures.  Also, we do plan for hardware and software system upgrades, changes in configuration, Running installation jobs and scripts. In addition, the team performs installation-specific customization tasks. Install and maintain network security products.

Any basic knowledge of networking and familiar with Juniper hardware is a plus. In your role, you will be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground-breaking impact for the wider business, our external clients, & their customers.

** Required technical and professional expertise*
* Strong understanding of IP (internet protocol) and other network administration protocols.

· Proven analytical and problem-solving abilities.

· Juniper network General education

· Juniper SRX firewall General education

· Python and Ansible languages

· Network Automation

· Ability to effectively prioritize and execute tasks in a high-pressure environment.

· Good written, oral, and interpersonal communication skills in English.

· Highly self-motivated and directed.

· Keen attention to detail.

· Ability to conduct research into IT networking issues and products as required.

· Ability to present ideas in business-friendly and user-friendly language.

· Team-oriented and skilled in working within a collaborative environment.

** Preferred technical and professional experience*
* Project Management experience

· IT engineering education

· Juniper vendor certifications.

· An understanding of contemporary and legacy security Network technologies.

· Proven analytic skills and the ability to isolate and resolve complex issues.

· Demonstrated ability to defend and support ideas.

· Demonstrated communication skills.

· Experience working across diverse teams to facilitate solutions

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.