Customer Service Representative

Responsible for providing effective customer service to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.

DUTIES AND RESPONSIBILITIES:

* Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day.

* Re-scheduling patient appointments as required via telephone calls and written notification to patients.

* Screening and routing patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.

* Taking clear and accurate messages on behalf of other departments.

* Responding to patient's questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.

* Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.

* Creating testing orders for patients and faxing or mailing as per patient request.

* Faxing medical records to facilities authorized to receive patient information.

* Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.

* Other duties as assigned.

EDUCATION & EXPERIENCE

* Minimum of a High School Diploma and 1 - 2 years of experience in customer service, or equivalent combination of education and experience.

* Previous experience in a call center and/or medical practice desired

QUALIFICATIONS & REQUIREMENTS

* Exceptional phone manner

* Excellent interpersonal and communication skills.

* Ability to apply knowledge of office procedures and carry out tasks accordingly

* Ability to utilize the EMR system effectively.

* Ability to type 35 wpm with 90% accuracy.

* Must be flexible, organized, and function well under pressure.

* Bi-lingual English/Spanish is preferred.

Premier Medical Group is an Equal Opportunity Employer