Card Operations Representative

Overview

Hudson Valley Credit Union is currently recruiting for the position of Card Operations Representative I. Primary Function:
The Card Operations Representative I supports Debit, Credit, and ATM card operations by executing established standard work to issue and reissue cards, maintain accurate system data, respond to card‑related inquiries, service dispute and fraud claims, and process account settlement transactions in a timely and compliant manner.

• Set up new debit and credit card accounts and perform ongoing card maintenance using internal and third party systems in accordance with established standard work and quality controls.
• Respond to card-related inquiries and process debit, credit, and ATM card dispute and fraud claims in compliance with departmental procedures and regulatory requirements.
• Provide timely, accurate, and professional service to internal and external members, utilizing effective communication to resolve issues and improve efficiency.
• Monitor assigned work queues to identify processing delays or errors and notify leadership, and recommend process improvements that enhance efficiency, compliance, and member satisfaction.
• Maintain and expand job knowledge through active listening, asking clarifying questions, and applying continuous improvement practices.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
• Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork and professionalism.
• Responsible for regular and predictable attendance including punctuality.

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required.
• Minimum 1 Year Work history Credit Union or Financial Institution experience required.
• Minimum 1 Year Card or Payment Operations experience preferred.

Join a team where your growth matters. At Hudson Valley Credit Union, we offer a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a meaningful impact. Come be part of a Great Place to Work!

• Base & Variable Pay Structures
• Paid Personal, Holiday & Volunteer Time Off
• Professional Development & Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental & Vision Coverage
• 401(k) With Employer Match & Non‑Elective Employer Contribution
• Life, Short‑term & Long‑term Disability Insurance
• Discounted Loan Rates & Fees

Hudson Valley Federal Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.