Guest Services Representative

Guest Services Representative

Location: Poughkeepsie, NY

Summary: The Guest Services Representative exemplifies standards of hospitality and service to our internal and external customers. Greets and directs visitors and their families to their destination, and is a resource for information and guidance. The Guest Services Representative works to create a helpful, positive first impression of the organization, and to maintain an appropriate environment. Always provides exceptional customer service with every interaction.

Performs clerical duties as assigned.

• Greets all guests entering lobby with a sincere greeting, exhibiting proper guest relations skills and a positive approachable attitude with every interaction.
• Provides accurate and timely information and directions.
• Proactively assists guests with obtaining a wheelchair, provides general assistance, or accompanies them to their destination as appropriate.
• Takes the initiative to maintain a safe and attractive environment within the facility and immediate property.
• Provides information/support to families of surgery patients.
• Notifies Security of any suspicious person or behavior, accident or circumstances that may cause damage or injury.
• Ensures department logs are up to date and accurate.
• Establishes and maintains efficient working relationships with supervisor, coworkers and the customers.
• Capable of multi-tasking and working in an environment where interruptions cannot be controlled.
• Maintain and model Nuvance Health values.
• Demonstrates regular, reliable and predictable attendance.
• Performs other duties as required.

Required: HS GRAD/EQUIVALENT

Company:
Vassar Brothers Medical Center
Org Unit: 1839
Department:
Info Desk
Exempt:
No
Salary Range: $17 - $21 Hourly