Service and Installation Technician

Overview

Benefits:

• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off

The primary function of the technician is to diagnose equipment problems and service and install various types of water treatment equipment, including, but not limited to: softeners, neutralizers, iron filters, UV systems, pH control systems, drinking water filters, RO systems and other similar units.

• Be able to regularly carry heavy items such as 50 lb. bags of salt and 5-gallon buckets of neutralizer material and use a hand truck to transport equipment into customer’s homes/ basements.
• Always be polite and respectful to customers and fellow employees and customer and company property.
• Maintain a safe driving record.
• Be able to properly use a variety of hand and power tools.
• Provide own basic hand tools.
• Keep service vehicles organized, stocked and neat and advise management of items that need to be ordered.
• Maintain a neat appearance always while representing the company. Uniform shirts and jackets are provided.
• Use calculator to add up service parts and charges, calculate sales tax and present a bill to customer for payment. Use phone app to take credit card payments.
• Arrive at work at the scheduled time and work the scheduled hours.
• Perform basic water tests and understand the results, take lab samples and fill out lab paperwork (training provided).
• Study for, obtain and maintain all required licenses and certifications (company pays for all study materials, testing fees and licensing fees).
• Prepare equipment and supplies for future jobs.
• Perform equipment repairs in shop as needed.
• Help maintain shop in a neat and orderly manner.

• PROBATIONARY PERIOD:
  All new hires are considered to be on probation for the first 90 days. Management may extend this period if progress is not satisfactory.
• TYPICAL SCHEDULE:
  
  Work 4 ten-hour days per work week. Off Saturday, Sunday and one weekday except when on call. On call approximately every third weekend. All hours worked (beyond your normal shift) while on call are considered overtime.
• Our two week pay period starts on Sunday and ends on Saturday with check dated the following Friday.
• If it is necessary to schedule work on a Saturday and you are on call, you will be expected to perform the work.

• After completion of the probationary period, paid holidays are:
  New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve - ½ day, Christmas Day.
• Vacation time accumulates at the rate of 6.7 hours paid time per full month worked, starting with the date of hire but not redeemable until completion of the probationary period. This could be the equivalent of 80.4 hours per year.
• Sick time accumulates at the rate of 2.7 hours paid time per full month worked, starting with the date of hire but not redeemable until completion of the probationary period. This could be the equivalent of 32.4 hours per year.

• After the 90 day probationary period, employee is eligible to enroll in the company health and dental insurance plans. The company pays 100% of the premium for the employee for health and dental insurance. Spouse and/or children can also be enrolled, and additional premiums paid via payroll deduction.

• We maintain a “SIMPLE IRA” for our employees and put a percentage of your annual salary into the plan based on your contribution to the plan.

• Company cell phone provided.
• Starting salary dependent upon previous experience and skills.
• Satisfactory progress is defined as technician being able to receive good or average ratings at the 30, 60 and 90-day reviews and meeting the 30, 60 and 90 day goals.
• After satisfactory completion of the probationary period, employee is eligible to earn additional money in the form of commissions, incentives and referrals.
• The WQA Certified Installer or Certified Service Technician test must be taken and passed within two years of full time hire date.

Note:

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