Patient Case Manager

Patient Case Manager

Full-time, exempt. Reports to Case Manager Supervisor.

Location:

Pottstown, PA.

Community Health and Dental Care (CHDC) identifies gaps in health services and ensures access to appropriate levels of care for all people in the service area regardless of their ability to pay.

CHDC is the health care provider and employer of choice by establishing a culture that champions patient‑centered care, promotes staff engagement, embraces the latest technology, and pursues partnerships and strategic alliances.

Quality, Integrity, Respect, Teamwork, & Communication.

Competitive base salary;
Medical, Dental & Vision insurance; PTO accrual; 401(k) company match; 12 paid holidays; company life insurance; health reimbursement program; employee assistance program; employee discounts; summer picnic; and more.

The Patient Case Manager advocates for patients in need of medical, behavioral health, substance abuse or welfare related services to achieve the best possible outcomes while adhering to CHDC’s standards and policies to improve the patient’s overall quality of life. The role supports CHDC patients and families in raising awareness and assisting in obtaining services provided by CHDC and social services in the community.

The Manager collaborates with community partners to expand case management services directly in partner space.

• Educate staff on improving communications between CHDC, patients, and social service agencies through a skills transfer/training program.
• Attend department staff meetings to achieve department goals.
• Manage the schedule to achieve appropriate coverage for assisting patients and attending events and meetings.
• Maintain knowledge of community resources; familiar with local social service agencies, government programs, and other resources that can benefit patients.
• Maintain knowledge of public health programs such as Medicaid, Medicare, CHIP, and Pennie.
• Be registered as a Community Partner on the statewide information system COMPASS to apply for public assistance programs for patients and families.
• Participate in developing strategies for identifying, approaching, and providing education and self‑management to patients through strong community collaboration.
• Address patient needs through direct service or referrals that include housing, financial, transportation, medical, behavioral health, social/recreational, and spiritual concerns.
• Facilitate and effectively manage patient/provider communication as needed.
• Ensure case management notes are clear and concise and system notes are placed into the EMR/EHR system consistently.
• Increase referrals to case management from all assigned CHDC providers within your care team.
• Actively develop new collaborations with community partners based on CHDC’s needs assessment to increase referrals to CHDC.
• Perform other duties as assigned.

• Bachelor’s degree in human services preferred; associate’s degree or certification in behavioral sciences a plus.
• Minimum two years’ experience in public health, outreach, social work, or related field.
• Candidate must be willing to travel to all CHDC sites and for meetings, off‑site retreats, conferences, workshops, and outreach functions.
• Valid PA driver’s license required.
• Maintenance of state minimum insurance requirements.

CHDC is an equal opportunity employer. For more information about CHDC and its services, visit us online
-dc.orgb>