Care Manager

Job Summary

This is an essential position which directly impacts the quality of life of each resident. Responsibilities include but are not limited to delivering personal care to residents, serving meals and snacks, assisting with activities and housekeeping as assigned. Care Manager focuses on maintaining an environment for socialization and independence. All actions must display respect for residents, family members and staff.

• Ensure that the attainment of Victory Housing Mission Statement takes precedence over all decisions and actions.
• Adhere to all Victory Housing policies and procedures, COMAR 10.07.14 regulations as well as County, State and Federal guidelines including but not limited to DOH, CDC, CMS and OSHA.
• At all times, implement universal precautions and infectious disease control protocols. Wears assigned PPE appropriately per policy and as requested.
• Complete all assigned training including initial orientation, COMAR 10.07.14 requirements, monthly in-services, HIPAA, VHI required personal care and skills modules. Participate in required safety and disaster drills as assigned and mandated.
• Provide personal care needs, emotional support, and social stimulation to residents.
• Utilize Eldermark platform to adhere to assigned resident service delivery and daily tasks. Document completion of tasks utilizing assigned IPAD.
• Assist residents according to ISP and Care Tracker. All care is to be delivered unique to each resident, accounting for their preferences, abilities, and expectations. Services include but not limited to, the following:
• Shower/Bath as assigned
• Dress, or assist with dressing (or undressing), using clean clothing
• Brush hair; apply make-up
• Brush teeth; clean dentures
• Assist with shaving
• Assist with toileting and remind, as needed
• Assist Resident with making bed or make the bed for them, if necessary, daily
• Perform housekeeping tasks in the resident’s suite as needed, i.e., emptying trash, cleaning toilet or sink, putting clothes away, etc. Ensure the room is tidy and the floors are clutter free.
• Toilet all residents as assigned and/or needed. Indicate in Eldermark the completion of each toileting task. Document any unusual behavior in the Progress Notes and notify the Health, Wellness RN/LPN/Coordinator.
• Serve meals in the dining room with hospitality and customer service. If required, deliver meals on a well-appointed tray to resident in their suite.
• In the dining room: ensure residents are escorted and seated, set tables per posted diagram, stock condiments, beverages, and necessary items, and verify all residents are present before starting meal service.
• Assist in serving meals according to serving pattern or assigned tables. Greet residents and record their choice and portion size for the meal.
• Ensure meals are served at safe temperatures, covered, and compliant with safe food handling practices.
• Be available to provide seconds or assist with individual needs such as cutting meat.
• Offer beverage refills throughout each meal.
• Clear dishes as residents finish each course and assist with cleanup after meals: vacuum, sweep or mop dining room as appropriate, clean chairs, maintain and restock Victory Drink, Snack and Laugh Station, check station every two hours, and remove trash as needed.
• Prepare coffee and tea for residents and guests; keep fresh snacks available and ensure clean glasses and plates are available.

• Announce activities to residents and create a fun, engaging environment. Assist residents who need help to participate in activities.
• Lead and participate in daily activities as assigned; encourage participation.
• Answer help and call bells within 3 minutes maximum and take appropriate action.
• Assist in answering incoming telephone calls in a professional manner and document messages with details (name, phone number, nature of inquiry).
• Assist with laundry as applicable and address clothing in need of immediate attention.
• Provide physical support as needed (ambulation, assistance after a fall, transfers to/from bed or bath, toileting, evacuations during emergencies). Wheelchairs are to be used on a limited basis as directed by PT/OT. Emphasize…