Mitigation Project Director

Looking to take the next step in your restoration career and lead a mitigation operation where your expertise drives impact? As a
Mitigation Project Director at Kustom, you set the pace for our mitigation division. You bring technical excellence, strong communication, and the ability to guide a project from first notice of loss through completion.

Whether you’re managing technicians in the field, scoping new jobs, or working directly with customers and adjusters, you lead with confidence, quality, and professionalism. Your decisions shape outcomes, ensure accuracy, and reinforce the high standards our clients expect from Kustom.

• Respond to and manage emergency water mitigation projects from initial loss through job completion
• Perform detailed scoping, moisture mapping, equipment calculations, and Xactimate estimates
• Serve as the primary point of contact for property owners, commercial clients, insurance adjusters, and internal teams
• Oversee field technicians and subcontractors to ensure proper setup, drying strategy, and job execution
• Ensure compliance with IICRC S500 standards, Kustom processes, and all safety requirements
• Document job progress through notes, photos, sketches, moisture logs, psychrometrics, and daily updates
• Review job files for accuracy, profitability, quality, and carrier requirements
• Manage change orders, supplements, and insurance communication
• Conduct final walkthroughs with customers and obtain completion sign-off
• Build and maintain relationships with agents, adjusters, property managers, and commercial partners
• Assist in driving new mitigation opportunities and growing branch mitigation revenue

• Current IICRC certification (WRT, ASD, and/or AMRT preferred)
• 5+ years of experience in water mitigation, restoration, or similar emergency services
• Experience working with TPAs and knowledge of the insurance industry
• Understanding of insurance restoration processes and mitigation-specific best practices
• Strong Dash and/or Xactimate proficiency, including estimating and job costing
• Valid Driver’s License and clean driving record
• Excellent communication, customer interaction, and documentation skills
• Ownership mentality with focus on quality, safety, and customer satisfaction

• Culture That Inspires – Teamwork, integrity, and a growth mindset fuel how we show up for each other and for the customers who rely on us
• Total Rewards Package – Competitive weekly pay with a comprehensive benefits packaging including health, dental, vision, 401(k), PTO, and more
• Career Growth Opportunities – Training, mentorship, and the chance to advance your career while enhancing your skills

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.

If you're ready to make an impact with one of the largest privately held restoration companies in North America, we'd like to meet you. Join our team and become part of our ongoing success story!

Kustom provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Subject to Federal, State, and Local laws, regulations, and/or ordinances, applicants must be able to pass pre-employment drug screening and background check.

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc. This job description is not intended to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and/or responsibilities may change at any time with or without notice.