Outpatient Services Coordinator

Position Summary

Responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations, and insurance paperwork using a top-rated, customer service focus at all times.

• Complies with all Kootenai Health confidentiality and HIPAA standards.
• Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and is able to provide information and direction as needed.
• May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas.
• Ensures patient demographics and insurance information is maintained in appropriate scheduling systems.
• Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments.
• Obtains referrals and pre-authorizations as required and processes charges.
• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership.
• Familiar with standard concepts, practices, and procedures within the field.
• Relies on experience and judgment to plan and accomplish goals.
• Maintains regular and predictable attendance; regular presence is essential.
• Is competent to meet age‑specific needs of the unit assigned.

• High school diploma or equivalent preferred; additional education may be considered.
• Two years’ experience as a Health Unit Coordinator, Administrative Assistant, Scheduler, or an equivalent combination of related education and experience required.
• Previous experience working in a medical office preferred.
• Working knowledge of medical terminology, confidentiality, HIPAA, and electronic health record systems preferred.

• Must be able to lift and move up to 10 lbs.
• Must be able to reach arms above or below shoulder height.
• Must be able to maintain a sitting position for long periods.
• Typical office equipment used.
• Repetitive movements may occur.

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. It has received numerous accolades, including being named a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence.

• Comprehensive medical plan options, with fully paid employer premiums for full‑time employees and affordable part‑time premiums for part‑time employees.
• Optional voluntary benefits such as dental, vision, life, and pet insurance.
• Well‑being resources and telemedicine service options available to all employees, regardless of benefit eligibility.
• Benefits commence on the 1st of the month following 30 days of employment.
• Tuition assistance program available after 90 days of employment.
• Retirement plans with pre‑tax and Roth options; employer match from 3–6 percent based on years of service.
• Competitive salaries with night, weekend, and PRN shift differentials.
• Incentive‑driven wellness program, including a corporate health team, onsite financial seminars, and coaching.
• Employee discounts at The Wellness Bar, PEAK Fitness, and additional partners.
• Robust and interactive employee referral program.

Kootenai Heart Clinics has offices in Coeur d’Alene, Spokane, and Sandpoint, as well as satellite clinics throughout northern Idaho, eastern Washington, and western Montana. Heart Clinics Northwest’s board‑certified cardiologists provide comprehensive cardiovascular care, including diagnosis, treatment, and prevention of cardiovascular disease. The organization employs 150 people, including 24 physicians.

Apply today! Please contact the HR Front Desk at 208‑625‑4620 or email careers with any questions.

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.