Client Support Manager
Listed on 2026-01-17
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM -
Management
Client Relationship Manager
Slick Rock is a fast‑growing sun, spray, and spa company with locations across Spokane, North Idaho, and Boise. We deliver exceptional client experiences through modern wellness services, consistent standards, and a culture built on accountability and growth.
Our core values:
transparent, inspirational, aligned, accountable, results‑oriented, and disciplined.
Location: In‑office (Post Falls, )
Hours: Monday–Friday, 7:30am–4:30pm
Team: 4 remote agents (Philippines)
Compensation:
- $22–$25/hr base
- 10% incentive opportunity (quarterly)
- Uncapped commission for past‑due collections + client reactivations
- Total earning potential: $50,000–$65,000+ annually
We’re looking for a high‑energy Client Support Manager to lead our remote Support Specialists and elevate the experience of every client who contacts Slick Rock. This role requires strong call center leadership
, remote team management
, sales conversion skills
, and the ability to motivate and coach teams in both the U.S. and the Philippines.
Your mission:
Deliver exceptional service, drive revenue through outbound calling and re‑engagement campaigns, hold the remote team accountable, and ensure every client interaction reflects Slick Rock’s standards.
- Lead, coach, and develop a team of remote Support Specialists
- Review calls, emails, and chats for quality and accuracy
- Analyze KPIs (conversion, CSAT, handle time, retention) and improve performance
- Drive outbound sales + reactivation campaigns to re‑engage inactive clients
- Handle escalated client concerns with confidence and strong de‑escalation
- Strengthen communication between the support team and spa locations
- Manage scheduling and coverage across all business hours
- Improve scripts, SOPs, and training materials
- Ensure CRM/POS accuracy and data integrity
- 2+ years call center or client support management (REQUIRED)
- 1+ year managing remote teams
, including PH‑based teams (REQUIRED) - Strong sales experience (phone‑based preferred)
- Excellent de‑escalation, retention, and client recoveryкасс skills
- Experience reviewing agent performance + coaching to KPI results
- Tech‑comfortable (CRM, POS, Google Workspace, communication tools)
- High integrity, strong follow‑through, and excellent communication
- Performance bonuses + uncapped commissions
- PTO + health insurance 401(k) with 3.5% company match
- Free membership + employee discounts
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).