On-Site Support Specialist

About the Role

Serve as the first point of contact for Slick Rock clients while supporting client experience, retention, and revenue growth. You’ll handle high-volume inbound and outbound communication, appointment scheduling, sales support, and follow-up while maintaining accurate records and delivering consistent, professional service.

This is an on-site HQ role ideal for someone who enjoys fast-paced client interaction, problem-solving, and performance-based work.

• Answer incoming calls promptly and professionally within service level agreements
• Manage client communication across phone and email
• Schedule appointments and maintain accurate client records
• Deliver personalized, service-driven support on every interaction
• Support sales conversations, retention efforts, and follow-up activities
• Meet or exceed daily and monthly KPIs, including:
  • Ticket Service Level Agreement
  • Decline-due collections
  • Cancellation call retention
• Build trust and rapport quickly with clients
• Contribute positively to team culture, performance, and brand reputation
• Perform other duties as assigned

• Minimum 2 years of customer service experience (call center, hospitality, retail, or similar)
• At least 1 year of sales experience
• Strong verbal and written communication skills
• Calm, professional demeanor when handling stressed or upset clients
• Strong multitasking and organizational skills
• Critical thinking and problem-solving ability
• Comfort working in a performance-driven environment

Technical proficiency with:

• Google Workspace (Docs, Sheets, Gmail, Calendar)
• CRM systems (Hub Spot)
• Call tracking / project management tools
• Reliable attendance and punctuality

• Clear expectations with measurable performance goals
• Supportive, team-oriented work environment
• Opportunity to grow skills in customer experience, sales, and operations
• Stable, full-time role in a growing company
• Health insurance
• PTO that increases with tenure
• Company closed on major holidays
• Paid training + professional development
• Team events and community service opportunities

• Sit for extended periods while working at a computer
• Lift up to 15 lbs

Move your name to the top by emailing your resume in addition to submitting your application:

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