Traffic Monitoring Operator

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“ERC covers the commuting cost of tolls at the Elizabeth River Tunnels for our employees.”

Supports operational functions for the Downtown/Midtown Tunnels under the general supervision of the Operations Control Room Supervisor or other supervisory/management-level positions within the organization.

• In an effort to provide a safe work environment, ERC has required all employees to be fully vaccinated unless a medical or religious accommodation is requested and approved.

• Apply incident management techniques such as monitoring, detecting, verifying, responding to, and clearing incidents
• Coordinate with State/Local Police, Fire, and Rescue during emergencies
• Dispatch appropriate emergency and maintenance personnel when required
• Monitor and operate Traffic Management System components such as CCTV, variable message signs, traffic signals, variable speed signs, and over height vehicle detectors
• Monitor and operate Supervisory Control and Data Acquisition Systems (SCADA) such as tunnel ventilation, pump equipment, tunnel fire system, environmental monitoring, and power distribution
• Demonstrate proficiency in the general operation of Control Room equipment and procedures
• Maintain logs, forms, and reports, submit to Supervisor
• Operate two-way radio system using clear, concise, and professional techniques
• Maintain and update real-time traffic reporting via the Virginia Traffic system
• Maintain and update event management system, Issue Trak
• Document and notify maintenance forces of system and equipment failures and malfunctions
• Direct field forces to respond during incidents and emergencies
• Understand and apply Standard Operating Procedures and other ERC policies and regulations
• Remain alert and maintain situational awareness with regards to facility security and access control
• Perform all duties in a safe manner and adhere to all established safety guidelines and policies, includes maintaining a clean and safe work environment
• Maintain professional demeanor and uniform appearance
• Assume duties of the Traffic Controller II as directed by the Control Room Supervisor
• Perform other duties as assigned

Requires completion of a high school diploma, general education degree (GED). A minimum of one (1) year of equivalent work experience in traffic operations and/or related functions. Experience dispatching personnel and resources during emergency situations preferred.

• Strong interpersonal skills; ability to develop and maintain cooperative working relationships with others.
• Ability to work under pressure
• Ability to remain calm and professional during routine and emergency situations
• Ability to obtain a VDOT Security Clearance
• Must be at least 18 years old
• Valid Virginia Driver’s License
• Ability to pass a Criminal History Background Check and drug screen
• Effective oral and written communications
• Good computer skills, experience using Microsoft Outlook, Word, and Excel
• Ability to multi-task/prioritize tasks and functions during routine and emergency situations
• Familiarity with the Hampton Roads interstate system and geographic knowledge of the Downtown and Midtown Tunnel areas is preferred
• Must be fully vaccinated of the COVID-19 shot.

• This job is performed in the Control Room with frequent sitting (often working on a computer) or possibly on the jobsite.
• Worker is subject to varying inside and/or outside temperatures, which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees).
• Working in and around high traffic volumes is also likely during emergency response situations.
• The worker is subject to fumes, odors, dusts, gases, poor ventilation, etc
• He/she must be able to navigate the jobsite and expected to comply with all safety regulations in the office and on the jobsite.

This job is performed in the Control Room and requires frequent sitting (often working on a computer/terminal monitor), with occasional walking, standing, bending, and reaching. Due…