Quality Control Team Member

Quality Control Team Member

Serves as Lead  Specialist and may operate as an autonomous service provider at a single‑person site or as a Team Leader for sites with multiple  specialists. Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real‑time Automated Personnel Identification System (RAPIDS) sites.

• Serve as an /Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).
• Deliver  services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
• Act as a Verifying Official (VO) on the DEERS/RAPIDS terminal and ensure inputted data for accuracy and correctness. Verify the identity and eligibility of authorized DoD beneficiaries, issue DoD Identification Cards, and perform DEERS updates in accordance with DoD regulations and AFI 36‑3026.
• Issue and strictly control Armed Forces identification and privilege cards for all eligible personnel (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors).
• Operate and maintain RAPIDS workstations, process CACs, assist customers with questions concerning identification card eligibility, application requirements and DEERS, and answer telephone inquiries.
• Accomplish DEERS enrollment and updates for all eligible beneficiaries, reconcile erroneous DEERS information, perform PIN resets, verify and update PKI certificates, and provide other ICA services as necessary.
• May also be certified by DMDC as a Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
• Maintain RAPIDS equipment within the physical parameters and configurations established at the time of installation. Perform user maintenance on RAPIDS equipment.

• High school diploma or equivalent.
• 1+ years’ experience in a customer service environment.
• HR background in one of the following disciplines:
  Military Pay, Military Personnel, Travel Claims, or Navy Transportation. Substitutions for HR background can be gained in the private sector or other federal agencies.
• Proficient in oral and written communication to explain complex actions regarding military entitlements, allowances, and collections.
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint) and standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners, and other office automation systems.
• Must be U.S. citizen and possess a favorably adjudicated Tier 3 (NACLC) security investigation.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Quality Assurance
• Industry: Business Consulting and Services

This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement. Every employee must understand, comply with, and attest to the security responsibilities and security controls unique to their position, and comply with all applicable legal, regulatory, contractual requirements and internal policies and procedures.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a tobacco‑free workplace. EOE/M/F/Vet/Disabled.