Supervisor; Airline Blvd

Job Description

Conduct “Pre-planned” Coaching and Mentoring of GMs, AMs and crew.

• Plan on-the-job coaching objectives before each store visit using store planning tool.
• Provide “suggestive” on-the-job coaching of key operations and management skills to GMs, AMs and crew.
• Conduct Annual Performance Appraisals.
• Provide positive, constructive, and actionable feedback.
• Provide professional development and career track mentoring to GMs and AMs.
• Reinforce execution of key company policies and standards.
• Identify and diagnose operational gaps in under‑performing stores.
• Develop formal action plans to resolve gaps and coordinate field support resources.
• Review key financial variables during store visits, analyze data, and develop executive presentations.
• Take leadership role in Market Development activities to drive growth.
• Coordinate market business plans, local store marketing, and LSM initiatives.
• Empower GMs to lead LSM initiatives and pursue new growth opportunities.

• Bachelor’s Degree preferred.
• Minimum 3 years multi‑unit experience in restaurant/retail industry.
• Experience ensuring operational effectiveness for a multi‑unit organization.