IT Service Desk Support

Overview

IPTA's Technology Solutions Team designs practical solutions that solve real problems for major government and business organizations. As part of our Technology Solutions group, you will work with a team of technologists to deliver innovative business solutions using emerging technologies and proven methods. Our team values fierce determination, integrity, and passionate service, and we support continued learning to help team members achieve their career goals.

Location:

Portsmouth, VA

• Providing desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and macOS platforms
• Supporting Microsoft 365 applications and services, including Outlook, Teams, One Drive, and Share Point
• Utilizing remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues
• Operating and managing ticketing systems (e.g., Service Now, BMC Remedy, Jira) for incident tracking, resolution, and escalation
• Performing user account management within Active Directory, including user provisioning, group policy administration, and access control configuration
• Applying basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies
• Demonstrating awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures
• Maintaining compliance with role-based access control (RBAC) and acceptable use policies
• Exhibiting strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments
• Participating in or supporting shift-based or on-call operational schedules, as required
• Supporting remote and hybrid workforce environments with an understanding of service-level agreements (SLAs) and ITIL practices

• Associate's degree in an IT related field required;
  Bachelor's degree preferred
• Four (4) years of experience in a similar role
• CompTIA Security+ certification required
• Active Security clearance required

IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, veteran status, or any other characteristic protected by law.

Our employment decisions are based on the principles of equal opportunity. Our employees come from diverse backgrounds with varied skills and ideas that contribute to a rich working environment and innovation.

EOE