Office Associate II

GENERAL STATEMENT OF JOB

Under general supervision, this position performs a variety of routine clerical functions in support of departmental activities. Reports to the Office Supervisor.

Performs administrative support work such as word processing, creating spreadsheets, data entry and retrieval; reviews forms, data and other information to ensure accuracy and conformance to established procedures and policies; generates reports and records; and receives inquiries from the public and provides general program information to clients.

Utilizes Online Automated Services Information System (OASIS), computerized data entry equipment and various word processing, and/or file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary; and establishing files and modifying existing files.

Maintains directories and policy and procedure manuals by inserting transmittals that contain revisions, clarification and revised policies from federal and state authorities; and maintains calendars and schedules appointments.

Answers telephone or greets visitors; receives inquiries and complaints, providing information based on general knowledge of programs and activities, or referring callers to appropriate personnel, as necessary; and routes messages for department personnel, as necessary.

Establishes and maintains a variety of tangible files, filing and retrieving information as requested or otherwise necessary; prepares photocopies of various documents; sorts and distributes incoming mail; and maintains office supplies and order forms for state and local forms, and schedules maintenance and service calls for office equipment and machinery.

Performs other related work as required. Individual assignments will be determined by supervisor based on current workload and department needs.

Knowledge of Job: Has considerable knowledge of modern office practices and procedures. Has considerable knowledge of arithmetic, spelling, grammar, punctuation and vocabulary. Has general knowledge of the policies and procedures, organization and function of the department. Is skilled in the operation of common office equipment, including popular computer‑drive word processing and file maintenance programs. Is able to screen communications and, based on content, handle independently or route to proper source.

Is able to correct spelling, grammatical, punctuation and typing errors. Is able to use independent judgment in organizing and establishing format. Is able to gather information from a variety of sources and draft documents. Is able to establish and maintain moderately complex files. Is able to communicate effectively orally and in writing. Is able to exercise tact and courtesy in frequent contact with the general.

Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts within department and division, and with co‑workers and the public.

Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under “Essential Job Functions.”

Dependability: Assumes responsibility for doing assigned work and meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, city policy, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.

Attendance: Attends work regularly and adheres to city policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time‑off requests.

Initiative and Enthusiasm: Maintains an enthusiastic, self‑reliant and self‑starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for completion of work with a minimum of supervision and instruction.

Judgment: Exercises analytical judgment in areas of…