Refrigeration Engineer

Job Purpose

To deliver cost-effective repairs and maintenance of refrigeration and catering equipment supplied or serviced by the client. The role requires a flexible and proactive approach, with the ability to work independently and collaboratively. Professionalism, courtesy, and resilience under pressure are essential, along with a strong commitment to teamwork and customer satisfaction.

• Attend customer premises to service, maintain, and commission refrigeration and catering equipment to a high standard.
• Achieve a high first-time fix rate and minimize recalls through efficient use of labour and parts.
• Demonstrate a positive and adaptable approach to service calls and workload, aligned with business needs.
• Liaise with customers to ensure satisfaction and identify potential future business opportunities.
• Contribute suggestions to improve maintenance and repair practices.
• Identify and signal commercial opportunities to the Sales department.
• Respond promptly to service requests as directed by the Service Centre.
• Comply fully with company policies and Health & Safety guidelines.
• Maintain clear and professional communication at all times.
• Provide feedback and support to fellow engineers, supervisors, and call allocators.
• Carry out any other duties as directed by service management.

• Fault analysis and problem solving
• Effective communication
• Strong interpersonal skills
• Personal organisation and time management

• Electrical and mechanical skills
• Refrigeration expertise
• Relevant product knowledge
• Logical approach to fault diagnosis
• Proven experience in a similar field-based engineering role
• Ability to work independently and as part of a team
• Customer-focused mindset
• Strong attention to detail and commitment to quality