Deliveries Team Leader FTC

Overview

The role in a nutshell: The Deliveries Team Leader will be responsible for managing the Deliveries Team to achieve our delivery target in-line with the company Hoshin and provide exceptional customer service.

A bit about the Department: The Deliveries Team Leader is a vital part of the Commercial Operations Department, playing a key role in the growth and success of KINTOs leasing products. The Deliveries Team provide a vehicle delivery booking service to drivers and fleet contacts ensuring the highest standards of service. As a department we collaborate closely with a wide range of stakeholders, including dealers, brokers, and various internal departments, to drive seamless operations and deliver exceptional customer service.

By continuously adapting to the demands of the business and maintaining strong communication channels, the Commercial Operations department helps to deliver value to both clients and the company, contributing directly to KINTOs reputation for excellence in the leasing industry.

• You will be responsible for the accurate and timely delivery of vehicles for our varied client base from our dealer network in accordance with our business Hoshin targets
• You will arrange the delivery directly with the Client and follow the progress of the delivery through the successful completion, keeping the Client updated throughout the process.
• You will build technically strong, highly engaged and energised colleagues
• Facilitate vehicle advice, delivering class leading analysis & reports in a professional & innovative way and lead the efficient operational day-to-day performance of the Deliveries team.
• As the Deliveries Team Leader, you will need to build strong relationships with other departments within KINTO, as well as within the customer base, vehicle manufacturers and vehicle dealers, with a focus on delivering to our service level agreements.
• An ordinary day would look like “offering available deliveries, delivery date queries, customer/senior leadership reporting, managing SLA/s, team workloads and customer complaint resolution”
• Attending Dealership Reviews with our Preferred Network alongside the Purchasing Manager to review and manage performance
• Manage the vehicle demonstrator function to ensure customers are receiving prompt and good customer service from both KINTO and the supplier
• Investigate, take ownership and resolve customer complaints to a full resolution in line with complaints procedures and company policy

• Identify and propose solutions to improve the delivery process for our customers including forward thinking with Miles Integration.
• To proactively identify and resolve operational issues to drive continuous improvement. Develop and maintain process flows and work instructions for activities to remove errors, improve efficiency, enhance service and reduce costs.
• Take ownership of the relationship with MoDel (vehicle delivery platform) to ensure KPI’s are met as per the supplier terms and conditions
• Seek out opportunities to improve the TPS journey within the Commercial Operations department
• Running and taking ownership of dealer reviews in lieu of the Purchasing Manager

• Increasing departmental knowledge with understanding of functions and priorities
• Working closely with Account Management to provide an exceptional service for our customers
• Improving skill in customer and leadership reporting where you’ll provide accurate and timely data, visualisation and forecasts
• Deep understanding of supply chain, vehicle builds and lead times
• Good knowledge and experience with TPS

• A full KINTO induction
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.
• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

• Regular 1:1’s to provide direction and guidance
• Clear objective setting via our performance management process
• On-going coaching as required.
• Always available for support as needed.

• Daily workload…