Service Manager

Service Manager

Job Title:

Service Manager

Location:

Portsmouth

Hours:

Monday to Friday – 8.30am to 5.30pm (No Weekends)
Salary: up to £55000 per annum + Bonus + Car + Benifits

My client a large commercial vehicle business is seeking an experienced Service Manager to join their team in Portsmouth.

Service Manager Responsibilities

Supervise the day-to-day operational functions of the department.
KPI management Performance Assessment & Competitive Excellence
Hiring, training and retention of staff.
Expense control
Ensuring staff manage remote engineers to provide the best geographical coverage, minimising unnecessary travel and maximising productive working time.
Act as point of escalation for issues relating to the scheduling of engineers
Review daily reports (highlighting and manage any staff errors in advance)
Manage team absences, days off or leaving early.
Resolve customer service issues.
Implementing best practise for the efficient running of the department
Drive continuous improvement and ensure that lessons are learned from identified problems and implement process improvements.
Service Manager Requirements

Experience managing a team, including conflict resolution and team building
Ability to articulate highly developed customer service skills applied in a working environment.
Excellent planning, organising, prioritisation, and project management skills
Confident and professional telephone manner
Able to demonstrate ability to work effectively in a pressurised and at times, extremely busy environment.
Effective problem-solving and decision-making
Ability to extract, collate and present data.
Computer literate in all areas
The successful candidate should also be able to work well as a part of a team, with excellent communication skills.
Experience in the commercial vehicle trade is essential for this role
If you are interested in this Service Manager role, please apply via this advert