Automotive Sales Service Advisor

Overview

GHMG is a newly established business venture (opened 2025) within an existing motor group that aims to address the poor customer experiences, high costs & low satisfaction scores found within the vehicle maintenance industry.

We are an independent dealership that supports 3-10 year old vehicles with main dealer standards at affordable prices. We forge long term, forward thinking partnerships with our customers, proactively keeping them one-step ahead at all times and reducing any anxiety that comes with owning a used vehicle.

The overall purpose of this role is to support the service manager in the smooth running and profitability of the Service Department, ensuring excellent customer experiences and efficient internal operations.

• With adequate investment, you will be helping establish a new dept. and processes from scratch, working closely with the GHMG service manager to shape the future of the business.
• Successful execution of the 3 year business plan will naturally lead to this person being our next Service Manager.
• You’ll have full autonomy to build, lead, manage, and motivate a team of automotive professionals, including technicians, service advisors and parts specialists.

• Responsible for working with our existing customer acquisition channels to support with increasing workshop hours within a busy competitive market. This will involve outbound calls and generating quotes
• Support in creating new and creative initiatives to increase our customer base.
• Maintaining a strong CRM system and approach to existing customers ensure they receive regular communications with us.

• Maintain high levels of customer satisfaction in line with our brand expectations
• Handle customer concerns and complaints professionally and efficiently.
• Build and maintain strong customer relationships to encourage repeat business

• Have the highest standards with regards to data storage & systems (DMS) usage.
• Oversee daily operations of the service department, including customer, team & workshop management.
• Continuously implement and improve processes to increase efficiency and productivity.
• Ensure compliance with industry regulations and brand standards.
• Drive sales and profitability of the service department
• Meet or exceed personal KPI's and targets
• Identify opportunities for upselling products and services

• Regularly audit work to ensure high standards of repair and customer experience
• Oversee inspections and preparation of service reports.

• Excellent customer experience and communication abilities
• Comprehensive knowledge of automotive industry standards and practices
• Valid UK driving license

• A track record of success in a Service/Aftersales department
• Or currently a high achieving Jnr Service Advisor within a high performing service department that is looking for that next step. (a solid number two that wants to be number
  1)
• We are looking for a self-starter who is comfortable taking ownership and enjoys sharing knowledge to make the team stronger as a whole.
• Whilst the business is growing, shows flexibility with the tasks and projects that they are asked to take on.
• You’ll enjoy the challenge of working in a lean, fast paced start-up environment where everything that needs building as you go (by you and the service manager)
• You care about the customer, and care about the inner workings of the business
• You’re motivated by improving quality of outcomes and team processes

• Safety
• Trust & Transparency
• Technical Excellence
• Experiential (Digital & In-person)
• Value for money

40 hours per week, Monday to Friday, with every 3rd Saturday morning.

Note we are completely flexible to circumstances and will consider PT or Flexible working

• Reviewed every six months aligned with company performance