IT Support Engineer

IT Support Specialist

Are you looking to join a fast‑growing, forward‑thinking company where you can develop your technical skills and play a key role in shaping their in‑house IT support function?

My client is seeking a hands‑on IT Support Specialist to support 30–50 users across the UK, as well as remote colleagues..

You’ll work closely with our Digital Transformation Manager to support users, manage our Microsoft-based infrastructure, and help evolve the IT systems as we continue to grow.

Role:

* Installing and configuring hardware and software across the network

* Administering Microsoft 365 (Active Directory, Exchange, Security Groups)

* Providing user training and support for core Office 365 applications

* Troubleshooting technical issues across devices, printers, and infrastructure

* Delivering remote support and guiding users through resolutions

* Creating documentation: FAQs, wiki pages, quick-start guides

* Supporting the rollout of new applications and technologies

* Assisting operations with diagnosing issues in Windows laptop images

* Contributing to IT policy development and maintaining Cyber Essentials standards

* Testing, evaluating, and recommending new technologies

You:

* Strong problem-solving ability and attention to detail

* Organised, able to multitask, and comfortable working independently

* Experience or qualifications in IT Support / Computer Science / related field

* 2 years in technical support, systems admin, or desktop support

* Experience administering Microsoft/Office 365

* Familiarity with remote desktop tools and helpdesk software

* Experience with Windows OS, Autopilot, Intune, SCCM

* Excellent communication and interpersonal skills

Desirable:

* Windows Server, Azure, and VM administration skills

* Knowledge of Power Shell, .NET, Power Platform, HTML/CSS, PHP, Java Script

* Driving licence and access to a car