ICT Technician

Overview

LOCATION:

Portsmouth

JOB TITLE:

ICT Technician

WORKING HOURS:

Full time 37.5 hours per week – 8:30am – 4:30pm Monday – Friday

THE COMPANY:
We are currently working with a leading co-educational school located in the historic heart of Portsmouth.

• Ensuring that all calls for assistance are answered on a timely basis either by phone, email or attendance on site
• Ensuring that requests not solved are escalated to a Senior Technician and/or to the Head of ICT Services if necessary in a timely manner
• Maintaining communication with customers during the life of a support call
• Ensuring that the status of the call is updated on the Helpdesk System so that other members of the Department can see the exact status of the call
• Ensuring all calls are closed back to the Helpdesk Operator once the problem has been fixed
• Installing new IT equipment throughout the school premises as instructed by the Head of ICT Services
• Providing training to users in the use of software and hardware as necessary
• Ensuring that the IT Suites are kept tidy and fully operational at all times
• Providing assistance to staff and pupils using iPads and Google G Suite accounts
• Provide AV equipment support when necessary

The successful applicant will need to have excellent communication skills as well as an excellent telephone manner. You will have a friendly and 'can do' attitude to life with a commitment to a strong customer service ethos.

• Knowledge of Apple Operating Systems, Google G Suite and Chrome OS
• Knowledge of Microsoft Office and Windows Operating Systems
• Good working knowledge of AV and computer hardware
• Willing to complete DBS check at employment stage
• Live within a commutable distance to Portsmouth

Does this sound like you? If yes then please hit the apply now button.