IT Support Technician

Responsibilities

• Provide first-line technical support to staff, ensuring timely resolution of IT issues.
• Respond to and manage support requests through the ticketing system, maintaining accurate documentation and regular updates.
• Set up and configure new hardware, user accounts, and software installations.
• Maintain an up-to-date inventory of IT assets and ensure proper upkeep.
• Install, maintain, and troubleshoot desktops, laptops, printers, and other peripherals.
• Perform routine checks and maintenance on IT equipment, including cleaning, cable management, and hardware inspections.
• Diagnose and resolve hardware and software issues, escalating when necessary.
• Install and configure software and hardware components.
• Apply regular software updates to keep systems secure and compliant.
• Troubleshoot technical issues promptly and effectively.
• Train new users and assist with account setup.
• Develop and maintain technical documentation and user guides.
• Manage mobile devices, including redistribution and configuration of equipment.
• Support printing infrastructure, including troubleshooting and managing consumables.
• Track and manage IT consumables (e.g., cables) and reorder when stock is low.
• Monitor system performance and address issues proactively.
• Escalate unresolved problems to the line manager as required.

• Qualification in Information Technology, Computer Science or a related discipline.
• Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus.
• Previous first-line support experience (beneficial but not essential).
• Understanding of IT systems, troubleshooting, user support, internet security & data privacy principles.
• Excellent problem-solving and multitasking skills.
• Strong attention to detail and communication skills.
• Ability to work independently and as part of a team.
• Existing right to live and work in the UK, Baseline Personnel Security Standard (BPSS), with UK National security clearance required for certain roles.

• Teamwork, mutual respect and collaboration.
• Initiative and independent working.
• Honesty and integrity.
• Business and commercial awareness.
• Agility, adaptability and continuous development.

We are committed to building an inclusive, diverse workplace where everyone can thrive. If you require any support or adjustments to interact with us, please let us know.

Salary: £20,000 - £25,000 depending on experience

Full Time – Permanent

Sub Sea Craft is a fast growing, privately-funded, UK-based innovative maritime technology company specialising in next-generation, high-performance watercraft and systems. We operate at the intersection of advanced engineering, cutting-edge design, and user-centric innovation, delivering safe, effective, and enabling solutions for both commercial and defence applications.

• Annual Leave – 25 days of annual leave plus bank holidays.
• Wellbeing Day – an additional Wellbeing Day each year to focus on personal health and wellbeing.
• Private Healthcare – access to comprehensive private healthcare coverage.
• Life Assurance and Critical Illness Cover – Life Assurance (4x salary) and Critical Illness Cover.
• Family Leave – enhanced maternity and paternity pay.
• Christmas Leave – a Christmas shutdown is typically observed.
• Professional Development – commitment to ongoing learning and career growth, supported by training programmes and access to Linked In Learning.>
• Pension Contribution – pension scheme with the option to contribute via salary sacrifice.
• Flexible Working – opportunities for flexible working arrangements to promote work‑life balance.
• Inclusive Culture – a professional environment that values diversity, innovation, and collaboration.