Head of Customer Engineering - Cyber Vendor

Head of Customer Engineering – Cyber Vendor

Cybersecurity Vendor | UK

Salary: Starting at £80,000, happy to discuss

Location: Portsmouth, ideally once a week, but flexibility

You’ll be establishing a new department to bridge the gap between sales, customer success and engineering to deliver maximum value as a hands‑on leader for all customer‑facing initiatives.

• Establish the new customer engineering department.
• Handle all customer‑facing aspects as a technical SME.
• Provide technical depth in POCs, support onboarding journeys, and upskill product support & customer success teams.
• Work closely with engineering and influence platform evolution from your insights.
• Offer mentorship and guidance to 4 people in pre‑sales and customer success within your team.
• Report to the CEO.

• Happy East still be hands‑on technically in a customer‑facing capacity
  .
• Be customer‑facing (solutions engineering, technical customer success, professional services or similar).
• Having worked for a vendor in the SIEM/MDR/XDR space, OR you're an experienced consultant wanting to join a vendor.
• Leadership experience or capability (e.g., senior level).

• Own the establishment of a new department.
• Set the standards for the future.
• Work with a product that solves one of the biggest problems in cyber.
• Shape future platform development with your insight.
• Trust‑based culture to be and do your best here.

We’ve partnered with a growing UK‑based cyber vendor to evolve their impact and value to customers. The platform solves the challenge of many SMEs and MSPs juggling multiple disconnected security tools, providing an all‑in‑one cyber operations solution.

Contact:
Liv

Mid‑Senior level

Full‑time

Information Technology, Engineering and Consulting

Computer and Network Security