Credit Controller

Coopers Fire design, manufacture, install and service innovative and bespoke Smoke and Fire Curtains for buildings. Our mission is to save lives through quality and innovative products and to raise awareness of effective fire protection solutions.

Every day we put a lot of effort into making sure our colleagues are in an environment where they can work hard, be great and have fun along the way. Our values are Integrity, Pride Passion, Teamship and Pioneering and we really mean it! We genuinely get excited when people are doing what they do best and are enjoying their day.

We nurture and support our colleagues’ development, encourage and embrace each other’s opinions, challenge the status quo and always work together to lead the market through innovation and protect life.

The Credit Controller role is based within the finance department and will report directly to the Credit Controller Manager. The role will be primarily focused on the credit control function for our Service & Maintenance business, but there will be opportunity to support the credit control function across the UK Supply and Install and Export Business as well.

• Manage your own portfolio of allocated debtor accounts by:

• Ensure payments are received within the agreed payment terms

• Chasingmixed value aged and current debt mainly by telephone
  , or/and by email

• Resolving all associated credit control queries and escalating problematic accounts to the Credit Controller Manager

• Raise and send monthly statements at the beginning of each month

• Reconciliation of accounts and projects

• Ad hoc:
  Manually raising proforma invoices, invoices, and credit notes in a timely manner. Including uploading to relevant customer portals

• Cover AR assistant ondaily allocation of cash receipts
  , and reporting of paid proformas to the relevant department

• Following the customer “on hold” process for overdue, or customers exceeding their credit limit including communication to the relevant department.

• Answering incoming telephone calls & taking card payments

• General administration including creation and management of customer accounts

• Assisting in month end tasks as needed and supporting in yearly audit

• 1-2 years experience as Credit Controller
• Excellent communication and negotiation skills
• Confidence to deal with customers via telephone and email
• Strong Microsoft Office software particularly Excel
• Excellent attention to detail

• Strong communication skills
• Excellent time management skills, with the ability to use own initiative and work to tight deadlines
• Self-motivated, confident, and persistent

• Competitive salary – available upon request
• Free hot drinks
• Ample free onsite parking
• Cycle to work scheme
• Early finish and dress-down Fridays
• Above average Holiday allowance with the option to purchase additional holiday
• Company social events
• Friendly and supportive environment
• Holistic approach to work
• Working for a company who cares about you as an individual and not just a cog in the machine