Customer Service Executive

Location: Cosham

Customer Service Executive
Location: Hybrid Portsmouth (after probation: 3 days from home, 2 days in the office)
Salary: £26,210, rising to £30,300
Start Date: March 2026
Hours: 40 per week, shift rota between 7:45am 8:15pm
Schedule: Monday to Sunday (working every other weekend)

Why Join our client? Our client are offering a fantastic career opportunity with a benefits package to match:
Salary progression: £26,210 rising to £30,300 within months
Generous holiday: 28 days increasing to 38 with length of service
Health & wellbeing support: Simply Health cash plan (optical, dental & medical)
Additional perks: Travel and medical insurance discounts.

Dynamite Recruitment is proud to be partnering with a successful Insurance brand, to recruit Customer Service Executives for a specialist team. This is a varied and rewarding role where no two days are the same! You ll be at the heart of supporting customers, resolving queries, and ensuring a seamless experience from start to finish.

Key Responsibilities

• Handle incoming calls and emails professionally and efficiently
• Provide accurate updates, solutions, and support to customers
• Prioritise workloads in line with service expectations and deadlines
• Liaise with internal teams and third parties to manage enquiries
• Complete high volumes of essential administrative tasks
• Manage sensitive and challenging conversations with empathy
• Ensure compliance with regulatory and company procedures

What We re Looking For

• Previous experience in customer service, call handling, or contact centre work
• Confident communication skills written and verbal
• Ability to multitask and stay focused under pressure
• Strong administrative and organisational ability
• Good working knowledge of Microsoft Office

Ready to Apply? If you re passionate about helping customers and looking to develop your career with a supportive and growing company, apply now with your CV we d love to hear from you!