Customer Service​/HelpDesk Coordinator, Customer Service Rep

Location: Cosham

Coordinator
This is a 12-month Fixed term contract
Location: Hybrid (2 Days Remote, 3 Days Office After Probation)
Salary: £26,500
Duration: this is a 12-month Fixed term contract to begin with- there will be potential opportunities for something more long term Hours: Monday - Friday, 37.5 hours (Flexible Between 8 AM - 6 PM) Dynamite Recruitment is currently working on behalf of a well-established award-winning organisation who are UK wide . Our client pride themselves on providing a specialist service and due to changes within the business are now looking to recruit a Customer Service Coordinator to manage client accounts.

As a Customer Coordinator you will be responsible for managing client accounts, handling various enquiries, and ensuring exceptional customer service. No two days will be the same, and you will play a key role in maintaining and growing business relationships.

What You'll Be Doing

• Acting as the main point of contact for assigned accounts, ensuring excellent client management
• Assisting customers with enquiries via email & phone
• Managing business customer relationships and strengthening key accounts
• Handling enquiries from start to finish and providing tailored solutions
• Resolving complaints where required and ensuring a positive outcome
• Liaising with third parties & internal teams to support client needs
• Completing high volumes of administrative tasks related to account management

What We're Looking For

• Previous experience in an Account Manager / Co-ordination/ Call Handling role or telephone-based customer service/call centre experience
• Ability to manage multiple client accounts and meet deadlines
• Strong communication, negotiation, and relationship management skills
• Excellent multitasking and organisational abilities
• Strong administrative skills with attention to detail
• Proficiency in Microsoft Office (Excel & Outlook)

If you're a proactive and results-driven Coordinator / Account Manager looking to take the next step in your career, we want to hear from you!

To apply , please submit your CV or contact Fran Curtis for more details.