Customer Service​/HelpDesk Coordinator, Customer Service Rep

Location: Cosham

Coordinator
This is a 12-month Fixed term contract

Location:

Cosham /Hybrid (2 Days Remote, 3 Days Office After Probation)
Salary: £26,500  
Duration: this is a 12-month Fixed term contract to begin with- there will be potential opportunities for something more long term

Hours:

Monday - Friday, 37.5 hours (Flexible Between 8 AM - 6 PM) Dynamite Recruitment is currently working on behalf of a well-established award-winning organisation who are UK wide . Our client pride themselves on providing a specialist service and due to changes within the business are now looking to recruit a Customer Service Coordinator to manage client accounts.
 
As a Customer Coordinator you will be responsible for managing client accounts, handling various enquiries, and ensuring exceptional customer service. No two days will be the same, and you will play a key role in maintaining and growing business relationships.

What You'll Be Doing
 
Acting as the main point of contact for assigned accounts, ensuring excellent client management
Assisting customers with enquiries via email & phone
Managing business customer relationships and strengthening key accounts
Handling enquiries from start to finish and providing tailored solutions
Resolving complaints where required and ensuring a positive outcome
Liaising with third parties & internal teams to support client needs
Completing high volumes of administrative tasks related to account management   
What We're Looking For
 
Previous experience in an Account Manager / Co-ordination/ Call Handling role or telephone-based customer service/call centre experience
Ability to manage multiple client accounts and meet deadlines
Strong communication, negotiation, and relationship management skills
Excellent multitasking and organisational abilities
Strong administrative skills with attention to detail
Proficiency in Microsoft Office (Excel & Outlook)   
If you're a proactive and results-driven Coordinator / Account Manager looking to take the next step in your career, we want to hear from you!

To apply , please submit your CV or contact Fran Curtis for more details.
 
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