Admin Assistant

Job Summary

This role is part of our Solent Cluster and although your main place of work is Portsmouth, there may be the requirement to work at the Southampton and Basingstoke units to cover sickness and annual leave on an ad-hoc basis. We are looking for an experienced Admin Assistant to come and join our unit in Portsmouth. As the Admin Assistant you will be responsible for completing all administrative and client support tasks within the unit, supporting clients through their episode of care.

This unit-based role is working 18 hours per week on a Monday, Tuesday, and Wednesday. A detailed shift pattern and salary information can be found below in the further information section.

• Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the client’s episode of care.
• Monitor, edit and amend appointment list, using BPAS booking system as appropriate, informing clients if changes to their appointment become necessary.
• Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and dispatch statistical information and reports.

• Do you enjoy working within a busy office or reception environment, where no two days are the same?
• Do you have experience of general administrative procedures? You will have strong experience of working within an office environment, where you have carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.
• Experience of dealing face to face with clients who may be angry or upset, within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients and an effective team player.

The British Pregnancy Advisory Service (BPAS) is the UK’s largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

• 34 days annual leave (including bank holidays)
• Life assurance at 3× salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• My Mind Pal  mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance, £23,886 to £26,910 a year pro rata for part-time – depending on skills and experience.