Admin Assistant

Job Overview

This role is part of our Solent Cluster and, although your main place of work will be Portsmouth, you may be required to work at the Southampton and Basingstoke units to cover sickness and annual leave on an ad‑hoc basis. We are looking for an experienced Admin Assistant to join our unit in Portsmouth. As the Admin Assistant you will be responsible for completing all administrative and client support tasks within the unit and supporting clients through their episode of care.

This unit‑based role is 15.5 hours per week, every Thursday and Friday. Detailed shift pattern and salary information can be found below in the further information section.

• Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the client’s episode of care.
• Monitor, edit and amend appointment list using the BPAS booking system, and inform clients if changes to their appointments become necessary.
• Assist in the monitoring, control and ordering of stock; sort and distribute incoming mail; prepare and dispatch statistical information and reports.
• Work within a busy office or reception environment where no two days are the same.

• Strong experience of general administrative procedures and office duties.
• Excellent communication skills, both internally and externally, with a friendly and positive attitude when interacting with clients, colleagues and external parties.
• Experience of dealing face‑to‑face with clients who may be angry or upset within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone and reception duties.
• Good attention to detail, supportiveness towards colleagues and clients, and an effective team player.

The British Pregnancy Advisory Service (BPAS) is the UK’s largest independent reproductive healthcare charity, providing evidence‑based, not‑for‑profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception and STI testing and treatment across the country.

• 34 days annual leave (including bank holidays)
• Life assurance at 3 times salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• My Mind Pal  mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership and other lifestyle benefits
• Family‑friendly policies to support work‑life balance