Property Maintenance Coordinator

A respected and growing property management business is seeking an experienced Block Maintenance Coordinator to join their friendly and highly supportive team of eight. This is a fast-paced and rewarding role where you’ll work closely alongside another coordinator, taking real ownership of maintenance operations across a busy residential portfolio. If you enjoy responsibility, thrive under pressure, and want to be part of a down-to-earth team that genuinely gets along — this could be the perfect opportunity.

As Block Maintenance Coordinator, you’ll manage reactive and planned maintenance for residential buildings, overseeing up to 100 live work tickets at any one time. You will act as the key link between residents, contractors and property managers, ensuring works are handled efficiently and completed to a high standard. This is a busy, hands-on position offering excellent exposure, autonomy, and the chance to build a long-term career within property management.
Main Responsibilities
 
* Log and manage maintenance requests received via phone and email
 
* Diagnose basic issues and allocate the appropriate contractors
 
* Obtain and review quotes, issuing work instructions once approved
 
* Monitor progress to ensure works are completed on time and to specification
 
* Provide clear updates to residents, leaseholders and internal teams
 
* Maintain accurate records within the CRM system
 
* Build strong relationships with contractors and monitor performance
 
* Support Block Managers with maintenance planning and coordination
Skills and Knowledge
 
* Experience across both lettings and block management
 
* Proven background in property maintenance coordination or property management
 
* Strong organisational skills with the ability to prioritise a high workload
 
* Excellent communication skills and confidence dealing with contractors and residents
 
* Proactive, reliable, and solutions-focused
 
* Comfortable using IT systems and databases

Salary and Benefits
 
* Salary £29,000 – £32,500 depending on experience
 
* 21 days holiday + bank holidays
 
* Pension scheme
 
* Full-time, Monday–Friday, 9am–6pm (1-hour lunch), Office-based
 
* Supportive, collaborative team culture
 
* Opportunity for genuine responsibility and career progression
 
* Stable, office-based role within a well-established business